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About the Role

Aaron’s Customer Accounts Managers drive store success by leading the customer accounts department to achieve company standards for collections and lease renewals. This role influences team performance to assist customers in achieving merchandise ownership and supports store operations.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Requirements

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Skills

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.
• Retail/customer service management experience.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Location

• United States
• Canada

Work Type

• Full-time
• Part-time

Experience Level

• Retail/customer service management experience

Education Level

• High School diploma, GED or equivalent

Salary/Compensations

• $19.50 to $20.50 per hour

Benefits

• On Demand Pay through Dayforce Wallet
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week.
• Medical, dental and vision insurance
• Health Savings Account and Flexible Spending Accounts
• 401(k) Plan with contribution matching.
• Employee Assistance Program
• Employee Purchase Program

About the Company

• Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service.
• We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits.
• At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada.
• Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives.
• If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Equal Opportunity

• Aaron’s is an Equal Opportunity Employer.
• Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.
• Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.