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About the Role
Join AWIN, a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area. Our AWIN Advanced Auto Body Centre is seeking a Customer Service Representative to join their team.
Responsibilities
- Communicate with callers professionally, friendly, and efficiently.
- Minimize caller hold times.
- Take detailed messages, including caller's name, company, time, and message content.
- Communicate messages to appropriate parties promptly.
- Provide basic information for general inquiries.
- Prepare and update customer files.
- Obtain customer written approval on all repair orders during write-up or when closing add-on sales.
- Close repair orders.
- Wear personal protective equipment at all times when entering the shop.
- Perform clerical, administrative, and other assigned duties.
Requirements
- High school diploma or equivalent.
- Valid Ontario G Driver’s License.
- Clear Driver’s Abstract.
- Experience working in a Body Shop.
- Ability to effectively manage time, meet deadlines, and complete assigned tasks.
- Proven organizational skills.
- Excellent customer service skills (written and verbal).
- Ability to work in a team and independently.
- Sound understanding of all automotive functionalities.
- Experience using Mitchell on Demand, Audatex, and MS Office.
- Must speak clearly on the telephone and convey professionalism.
- Must be able to convey messages to employees clearly and quickly.
Skills
- Customer Service
- Communication (Written and Verbal)
- Time Management
- Organizational Skills
- Teamwork
- Independent Work
- Mitchell on Demand
- Audatex
- MS Office
- Interpersonal Skills
- Team Building
- Influence
- Negotiation
- Mediation
- Attention to Detail
- Confidentiality
- Professionalism
- Work Ethics
Location
- Greater Toronto Area
Work Type
- Full-time
Experience Level
- Experience working in a Body Shop
- Experience using Mitchell on Demand, Audatex and MS Office
Education Level
- High school diploma or equivalent
Salary/Compensations
- $40,000 - $60,000 per year
Benefits
- Excellent Group Benefits package
- Group RRSP Contribution program
- Boot and tool allowance
- Work/life balance including flexible shifts
- Training and support programs
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited career opportunities within our automotive group
About the Company
- AWIN is a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
- The company values its customers and employees and is invested in principles for success.
- AWIN values doing business with integrity and adheres to the highest ethical standards.
Equal Opportunity
- AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
- This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.