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About the Role
Volkswagen Downtown Toronto is seeking a Pre-Owned Sales Manager to oversee the sales, profitability, and inventory management of all Pre-Owned vehicles.
Responsibilities
- Prepare monthly and annual department objectives for sales, gross turnover, and expenses.
- Implement and monitor a customer search and sales control system for potential buyers.
- Provide daily updates on floor activities to supervisor.
- Manage marketing and advertising activities.
- Complete and forward transaction sheets to accounting.
- Establish and maintain standards for vehicle delivery to customers.
- Process Sales Consultants' commission sheets.
- Evaluate incoming Pre-Owned vehicles, verifying title, mechanical condition, and bodywork.
- Ensure vehicles for retail sale are covered by a legal warranty.
- Plan and manage vehicle display in the parking area.
- Stay informed about federal, provincial, and municipal regulations governing Pre-Owned vehicle sales.
- Keep updated on manufacturer's products, programs, and financial institution events, notifying the sales team of changes.
- Monitor market trends to guide vehicle stocking decisions.
- Source quality vehicles through various advertising channels.
- Implement and direct a 45-day vehicle turnover policy.
- Perform dealer trades as required.
- Manage Pre-Owned vehicle reconditioning within budget.
- Create and maintain a network for wholesale and retail vehicle transactions.
- Attend vehicle auctions as approved.
- Monitor Gross Profit (GP) from auction purchases and compare with GP from trade-ins.
- Develop and manage wholesale activities.
- Direct and assist Sales Consultants in setting monthly objectives.
- Provide support to Sales Consultants.
- Monitor Sales Consultant activities to ensure high Customer Satisfaction Index (CSI) results.
- Encourage departmental teamwork.
- Maintain communication with the New Vehicle department and other departments.
- Perform other tasks as required by management.
Requirements
- High school diploma or equivalent.
- Automotive industry experience.
- Minimum of 1-3 years of previous management experience in the automotive industry.
- Valid Ontario G Driver’s Licence.
- Clear Driver’s Abstract.
- Valid OMVIC registration.
- Strong business acumen.
- Professional appearance.
- Proficient with 180, CDK systems; ability to operate PC-based software.
- Ability to sell the minimum quota according to dealership objectives.
- Excellent communication skills: verbal and written.
- Excellent customer service skills.
- Passion, motivation, focus, and leadership skills.
- Results-focused approach.
- Team player.
- Strong communication skills: both written, verbal, and listening.
- Ability to influence, negotiate, and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team-building skills.
- Strong time management and organizational skills.
- Honest, courteous, and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.
Skills
- Sales management
- Inventory management
- Financial analysis
- Marketing and advertising
- Customer relationship management
- Vehicle evaluation
- Reconditioning oversight
- Regulatory compliance
- Market trend analysis
- Wholesale and retail sales
- Team leadership
- Communication
- Customer service
- Business acumen
- Negotiation
- Time management
- Organizational skills
Location
- Thornhill, Ontario
- Greater Toronto Area
Work Type
- Full-time
Experience Level
- 1-3 years management experience in the automotive industry
Education Level
- High school diploma or equivalent
Salary/Compensations
- $100,000–$130,000+ based on experience and performance, including base salary plus bonus/commission
Benefits
- Excellent Group Benefits package
- Group RRSP Contribution program
- Boot and tool allowance
- Work/life balance including flexible shifts
- Training and support programs
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited career opportunities within our automotive group
About the Company
- Auto World Imports Network is a prestigious and well-respected automotive group with 23 luxury automobile dealerships and 3 collision centers in the Greater Toronto Area.
- The company values its customers and employees, is invested in principles for success, and operates with integrity and the highest ethical standards.
Equal Opportunity
- AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).