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About the Role
Join Accor, a pioneer in responsible hospitality, as a Night Reception Team Member at Ibis London Barking. This role involves Front Office and Food and Beverage duties, offering great possibilities for growth within the company.
Responsibilities
- Provide a friendly and personalized welcome for guests.
- Offer attentive and personalized service.
- Handle guest comments and ensure follow-up.
- Convey the image of the brand and the hotel.
- Welcome guests with care and attention, with a personalized approach.
- Provide guests with a single point of contact throughout their stay.
- Assist guests at any stage of their stay, from welcome to farewell.
- Handle and resolve guest feedback efficiently and satisfactorily.
- Promote the company's ALL loyalty program.
- Prepare all necessary documents for the day.
Requirements
- Must have the right to work in the UK.
- Ability to multi-task.
- Proactive personality.
- Flexible with working hours is essential.
- Good presentation and confident speaking skills.
- Well organized.
- Team Spirit.
- Innovative.
- Sales oriented.
Skills
- Good interpersonal skills
- Guest oriented
- Service minded
- Working knowledge of Microsoft Office
- Good listening skills
- Ability to anticipate
Location
- London Barking
Work Type
- Full-Time
- Permanent
Salary/Compensations
- £14.95 hourly rate
Benefits
- Free meals on duty
- Uniforms provided
- Accor F&B Discount at any Accor Hotel Worldwide
- Accor Friends and Family Rates
- Accor Development Program
- Additional holidays with service
- Cycle to work scheme
- Eye Tests
- Double paid Bank Holiday
- 28 days of holiday
- Recommend a friend scheme
- Employee Advisory Service
About the Company
- Accor is a pioneer in the art of responsible hospitality.
- The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- Ibis London Barking has 86 guest bedrooms, en suite power showers, 43' flat screen TVs, and tea & coffee facilities.
- The hotel offers an affordable hot & cold breakfast spread.