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About the Role

Delivery Operations at Mercor is responsible for the end-to-end execution of human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for customers. This role supports the VP of Delivery Operations in driving strategic initiatives, ensuring cross-functional execution, and achieving results within a fast-moving organization. It offers high visibility and operating experience at the center of a growing business.

Responsibilities

Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites.
Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track.
Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting.
Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin.
Prepare briefings, decks, and analyses for executive and board-level conversations.
Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning.
Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly.

Requirements

2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role.
Prior experience in human data, data annotation, RLHF, or AI training data operations.
Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data.
Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations.
A bias toward execution; someone who can move from 'what should we do' to 'it's done' without much hand-holding.
Comfortable operating in fast-changing, high-growth environments with shifting priorities.
A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs.

Skills

Strategic partnership
Cross-functional execution
Operating rhythm management
Problem solving
Executive communication
Project management
Analytical skills
Written communication
Verbal communication
Collaboration

Location

San Francisco
New York City
London

Work Type

In-person

Experience Level

2-5 years

About the Company

Mercor's mission is to organize human intelligence to power the AI economy.
We're a leading AI data company, building the layer between human expertise and frontier models.
Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
Mercor's APEX benchmark family measures AI's real-world impact on professional work.
Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement.
Achieving this requires an ambitious, fast-paced and deeply committed team.
You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion.