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About the Role
Manage the day-to-day operations of BCG’s global benefits technology platform, MyBenefits, ensuring its effective and reliable performance for employees worldwide. This role involves acting as the primary operational contact with the platform provider, Benifex, and collaborating with various internal teams to manage enhancements, operational improvements, and technology implementations for benefits renewals.
Responsibilities
- Manage day-to-day MyBenefits platform operations across markets, coordinating with Benifex and BCG’s Product team to maintain reliable service and resolve technical or operational issues.
- Lead the technology platform design and implementation of Benefits Renewals end to end across relevant markets to ensure successful delivery of renewals including, managing scope, timelines, change requests, platform builds, data accuracy, and coordination with local teams.
- Lead the technology platform design and implementation for the annual UK Benefits Renewal as BCG’s largest annual benefits renewal project, from July kick-off through delivery in the January payroll cycle, partnering with the UK Benefits team, Payroll, Benifex, and Product team.
- Manage the intake, prioritization, governance, and tracking of platform change requests, escalating material risks or decisions to the appropriate senior leaders.
- Coordinate platform enhancements, integrations, implementations, and modular upgrades with Benifex, Product team, HR, Workday, and local teams, providing clear analysis to support go-live decisions.
- Monitor platform performance and provider service levels, using operational data and user feedback to identify issues, recommend improvements, and support Quarterly Business Reviews.
- Partner with local HR and Benefits teams to understand requirements, apply universal design principles, and translate appropriate needs into platform and process improvements.
- Support benefits administration and payroll processes where required, investigating data or provider-reporting discrepancies and coordinating resolution with relevant teams.
Requirements
- 6-8+ years of experience in global benefits operations or another global HR Center of Excellence function.
- Strong benefits knowledge, with an understanding of benefits operations, processes, and market considerations.
- Hands-on experience administering HR technology platforms and managing operational processes and changes.
- Strong project management skills, with experience independently managing complex, cross-functional projects.
- Strong analytical and problem-solving skills, with the ability to identify risks and drive practical solutions.
- Experience working across global teams and confidently managing relationships with external providers and internal partners.
- Experience with provider management, Workday, payroll, data processes, or system integrations is highly desirable.
Skills
- Global benefits operations
- HR technology platforms
- Project management
- Analytical skills
- Problem-solving
- Provider management
- Workday
- Payroll
- Data processes
- System integrations
Location
- London
Work Type
- Hybrid
Experience Level
- 6-8+ years
Benefits
- Global benefits program
About the Company
- Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
- BCG was the pioneer in business strategy when it was founded in 1963.
- Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
- To succeed, organizations must blend digital and human capabilities.
- Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
- BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
- We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Equal Opportunity
- Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
- BCG is an E - Verify Employer.