Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Customer Education Specialist role.
Rezi rewrites your resume against MaintainX (An Autodesk Company)'s job description. Free.
Tailor your resume to this Senior Customer Education Specialist role.
Rezi rewrites your resume against MaintainX (An Autodesk Company)'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Education Specialist posting at MaintainX (An Autodesk Company) — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Education Specialist posting at MaintainX (An Autodesk Company) — free, in seconds.
About the Role
This Senior Customer Education Specialist will design, produce, and maintain educational content for MaintainX’s customer learning channels, focusing on authoring and delivering content that enables users to develop core competencies through scaled learning offerings like webinars, virtual classes, and in-person trainings. This role will help shape customer learning and training programming for the new Autodesk Operations Solutions (AOS) business unit.
Responsibilities
- Define educational content requirements in consultation with internal subject matter experts to support customers’ development of key MRO-related skills and competencies.
- Conduct continuous research into the learning audience to stay current on their motivations to learn and any skill-related changes in their professional world.
- Use models such as ADDIE and SAM to develop self-paced and instructor-led learning experiences that help customers achieve success with MaintainX.
- Deliver (and/or coordinate the delivery of) instructor-led learning experiences, including live and on-demand webinars, virtual classes, and training sessions at field events.
- Help define the Customer Education roadmap in collaboration with the broader team.
- Provide consultation to other Customer Education team members on curriculum and content design.
Requirements
- A minimum of three (3) years experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching.
- A minimum of one (1) years experience developing and delivering instructor-led learning experiences.
- Proficiency with content development tools for live training material, such as Google Slides, PowerPoint, Canva, and Figma.
- Familiarity with live training delivery systems, such as Zoom Webinar, Webex, or CloudShare.
- Experience collaborating with subject matter experts (SMEs) for content ideation and review.
- A strong ability to communicate technical concepts in accessible and concise language.
- An acute eye for detail when it comes to grammar, aesthetics, and consistency.
Skills
- Google Slides
- PowerPoint
- Canva
- Figma
- Zoom Webinar
- Webex
- CloudShare
- ADDIE
- SAM
Experience Level
- Senior
Benefits
- Compensation may include commission, an annual bonus, and equity.
- Benefits differ by country.
- For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com.
- For roles in Canada and other countries, the plan differs on health coverage, retirement and leave.
About the Company
- MaintainX is a leading mobile-first work execution platform for industrial and frontline teams.
- More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.
- In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations.
- Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design.
- The Customer Education team makes it our mission to ensure that any knowledge customers need in order to achieve their goals with MaintainX is at their fingertips.
- We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do.
- We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs.
- Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product.
- Our mission is to keep the physical world running.
- Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using.
- We take pride in a culture where everyone can thrive.