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About the Role

We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort. This exciting opportunity is ideal for a passionate and energetic leader who is committed to delivering exceptional guest experiences, inspiring others through wildlife education, and supporting conservation messaging across the Resort. As a Zoo Experience & Education Team Leader, you will lead and develop a team of Zoo Hosts, ensuring the delivery of engaging educational experiences and outstanding guest service standards. Working closely with the Zoo Education & Experience Supervisor, you will support the day-to-day operation of guest-facing zoo activities, coordinate resources, develop team capability, and help drive operational excellence across the department. This is a fantastic opportunity to combine your leadership skills with a passion for wildlife, education, and guest engagement while helping create unforgettable experiences for our visitors.

Responsibilities

Lead and develop a team of Zoo Hosts.
Ensure the delivery of engaging educational experiences.
Ensure outstanding guest service standards.
Support the day-to-day operation of guest-facing zoo activities.
Coordinate resources.
Develop team capability.
Drive operational excellence across the department.

Requirements

A genuine passion for wildlife, conservation, and public education.
Previous leadership, supervisory, or team coaching experience within a guest-facing environment.
Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences.
Strong people leadership skills, including motivating, developing, and supporting teams.
The ability to provide both positive recognition and constructive performance feedback.
Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment.
A proactive and solutions-focused approach to operational challenges.
Strong commitment to health and safety, guest experience, and professional standards.

Skills

Leadership
Supervisory
Team coaching
Communication
Presentation
People leadership
Motivation
Team development
Performance feedback
Organisational skills
Prioritisation
Problem-solving
Health and safety
Guest experience
Professional standards
Educational content development
Talk development
Activity development
Visitor experience development

Location

Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE

Work Type

Permanent
Hourly paid

Experience Level

Previous leadership, supervisory, or team coaching experience within a guest-facing environment
Experience developing educational content, talks, activities, or visitor experiences would be advantageous

Salary/Compensations

GBP £12.80/Hr.

Benefits

‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

About the Company

We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort.