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About the Role
The Lobby Ambassador is responsible for delivering amazing client and guest experiences, ensuring all customers and visitors are assisted in a warm, professional, and friendly manner. This client-facing role combines a passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace.
Responsibilities
- Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations
- Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner
- Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs
- Effectively pairs services to guests' needs
- Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events
- Builds connections and networks throughout the hospitality industry
- Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services
- Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident
- Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills
- Assists with support for meetings, reception, personal support and mail room where applicable
- Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Provide support for other duties and projects as business needs require
- Support mail services where applicable
- Implements and monitors standards of service to meet and exceed expectations
Requirements
- Minimum 2-3 years previous customer service, hospitality related experience
- People Person: The best part of serving others is creating experiences for them that go beyond the expected
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
- Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
- Working knowledge in a range of information technology tools and platforms
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Skills
- Customer service
- Hospitality
- Communication (spoken and written)
- Multi-tasking
- Prioritization
- Information technology tools and platforms
- Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Location
- On-site –Toronto, ON
Work Type
- On-site
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- 49,920.00 – 49,920.00 CAD per year
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- JLL Experience Services team members are “experts who create value through lasting partnerships.”
- At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients.
- We set the standard for superior experiences for our clients and our teams.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.