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About the Role
Aristocrat is seeking an IT Onsite Support Engineer in London to provide essential technical support for global IT initiatives. This role is crucial for maintaining excellent customer service and technical knowledge within a fast-paced, collaborative environment, contributing to Aristocrat's mission to 'Bring Happiness to Life Through the Power of Play'.
Responsibilities
- Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
- Manage service requests and incidents through in-person interactions, email, and live Zoom meetings.
- Deliver concierge IT support services for executives.
- Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
- Build, update, and improve internal knowledge base (KB) articles and technical documentation.
- Manage complex administration of user accounts in Active Directory and other business systems.
- Support local and remote video conferencing and collaboration tools, including Zoom.
- Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
- Handle service requests and incidents through channels such as Zoom and email.
- Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
- Develop and detail technical processes and procedures to support continuous improvement.
Requirements
- Strong emphasis on delivering excellent customer experience and effective de-escalation.
- Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.
- Ability to rapidly adapt to shifting priorities and work independently with minimal supervision.
- Strong focus on continual process improvement.
- Ability to manage multiple tasks in a fast-paced technical environment.
- Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
- Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
- Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.
- Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.
- A+, MCITP certifications required.
- Security+, Network+ certifications are a plus.
- ITIL Foundation certification is a plus.
Skills
- Windows
- Microsoft technologies
- Active Directory
- Microsoft Intune
- Microsoft Azure
- Endpoint management
- Identity and access management
- Cloud-based IT services
- Remote technical assistance tools
- Video conferencing
- Meeting room AV systems
- ITSM
- Issue tracking
- Asset management platforms
- ServiceNow
Location
- London
Work Type
- Onsite
Education Level
- A+
- MCITP
- Security+
- Network+
- ITIL Foundation
Benefits
- Health and wellbeing benefits
- Paid time off
- Retirement plans
- Insurance coverage
- Other local or statutory benefits
About the Company
- Aristocrat's mission is to Bring Happiness to Life Through the Power of Play.
- Aristocrat is an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry.