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About the Role
The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.
Responsibilities
- Collaborate with Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPIs.
- Support Management in guiding the team to achieve commercial targets, granting customer satisfaction and respecting qualitative standards.
- Actively participate in the sales process and customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies.
- Support the team in providing customer insight about pricing and timing of all store services.
- Enhance customer satisfaction and ensure strong customer relationships are built through constant follow-up with the team, listening to customer feedback, and building personalized customer experiences.
- Build relationships with our community and act as a Brand Ambassador and example for the team by engaging in customer interactions.
- Ensure a high level of customer satisfaction, driving database development, and ensuring customers are properly registered on the Golden App for effective customer segmentation and profiling.
- Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.
- Ensure the team proactively manages clienteling activities in coordination with the CRM department.
- Act as a brand ambassador, conveying the brand’s vision and heritage to colleagues and clients, representing its values and sharing helpful insights about iconic products/elements with the team.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring products are showcased accordingly with the brand's image and standards to boost sales.
- Be prepared on training manual on all GG collections and categories and train the team.
- Support and inspire new staff throughout the onboarding experience.
- Assist Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards.
- Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and ensure the staff is well trained and aware.
Requirements
- Fluency in English. Additional language knowledge will be considered a plus.
- Previous experience preferably in the retail sector in a similar role.
- Strong communication skills, with the ability to listen actively and engage thoughtfully.
- A problem solver who can identify issues, evaluate solutions, and make informed decisions.
- A team player who values collaboration and can work towards common goals.
- Effective time management, prioritizing tasks efficiently.
Skills
- Sales strategies
- Sales KPI monitoring
- Customer service
- Sales process participation
- Product information
- Up-selling
- Cross-selling
- Customer insight
- Customer relationship building
- Brand ambassadorship
- Omni channel sales
- Clienteling
- Visual display
- Store standards
- Training
- Onboarding
- Store operations oversight
- IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth)
Location
- London
Work Type
- Full-time
Experience Level
- Retail sector experience
- Similar role experience
About the Company
- Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
Equal Opportunity
- We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.