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About the Role

We are seeking a strategic, solution-oriented, and data-driven retention marketer to join the Core Marketplace retention team. This role focuses on launching and iterating on CRM programs to drive growth and retention for DoorDash's core business. The ideal candidate can think big picture about the customer lifecycle and execute campaigns, build consensus with cross-functional teams, and make data-informed decisions. You will own end-to-end campaign execution, including channel strategy, audience planning, QA, launch, optimization, and reporting, ensuring strong engagement and business results. Key responsibilities include creating and maintaining campaigns and workflow strategy for core lifecycle efforts, analyzing initiative impact on key business metrics, creative ideation and optimization, and consulting on various customer workstreams. You will collaborate with strategy & operations, brand, product marketing, analytics, and the Retention team to engage, retain, and resurrect customers. You will report to the Manager of Lifecycle on USMP within the Consumer Lifecycle Marketing team, Growth Marketing organization.

Responsibilities

Create CRM campaign strategy across the customer lifecycle for both automations and ad hoc communications
Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using first party platforms
Work closely with the Integrated Marketing function to develop campaign strategy briefs based on business needs and audience behavior, determining the best channel mix, audience targeting, and number of touchpoints per program
Establish a strong working relationship with cross functional stakeholders in our Creative Studio, Promo Strategy, Product, Analytics, and Strategy teams
Manage CRM reporting dashboards, monitor trends, and make recommendations based on results
Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team

Requirements

4+ years experience in CRM or email marketing
Deep familiarity with CRM technology including ESPs/marketing automation platforms
Analytical mindset with strong attention to detail
Strong writer and communicator
Basic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope)
Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics
Extremely organized, dependable, self-motivated & ability to multi-task
Bachelor’s degree or equivalent experience

Skills

CRM
Email marketing
Marketing automation platforms
SQL
HTML
Tableau
Periscope
Contact strategies
Targeting and segmentation
A/B testing
Analytics

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

4+ years

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$83,000—$122,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

DoorDash’s mission is to grow and empower local economies by building intelligent, last-mile delivery technology.
We connect people with the local businesses they care about, helping grow businesses and the communities that support those businesses.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.