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About the Role
Redwood Materials is seeking a Senior Manager, Field Service Engineering & Technical Operations to build, lead, and scale our Service Engineering department for our expanding Battery Energy Storage System (BESS) product line. This role will transition the team from hands-on escalation support to a structured, high-performing organization, owning the technical operational boundary between field operations and core engineering.
Responsibilities
- Recruit, mentor, and scale a multi-tiered team of Service Engineers providing advanced technical support across deployed BESS assets.
- Define clear SLAs, handoff criteria, and escalation thresholds between Operations & Maintenance (O&M), Service Engineering, and core Product/R&D Engineering teams.
- Lead complex technical investigations across electrical, thermal, controls, software, and power conversion systems (PCS/inverters).
- Translate field telemetry and failure data into actionable product requirements to directly influence next-generation system reliability and maintainability.
- Oversee the development of enterprise service documentation, decision trees, service bulletins, and upskilling programs for field technicians.
Requirements
- 10+ years supporting complex electromechanical, power electronics, or renewable energy infrastructure (BESS, solar, grid-scale systems).
- 3+ years in a direct engineering management or team lead role.
- Deep operational knowledge of BESS architecture, including energy management systems (EMS), battery management systems (BMS), PCS, protection systems, and thermal controls.
- Proven history designing and managing structured escalation models (Tier-1 O&M -> Tier-2/3 Service Engineering -> Product Engineering).
- Ability to work in challenging field environments (noise, dust, extreme temperatures) with proper PPE.
- Up to 40% travel to field sites and manufacturing locations.
- On-call availability during escalation events or off-hours as required.
Skills
- Power electronics
- Energy storage
- Service engineering
- Electrical engineering
- Mechanical engineering
- Systems engineering
- BESS architecture
- Energy management systems (EMS)
- Battery management systems (BMS)
- Power conversion systems (PCS)
- Protection systems
- Thermal controls
Location
- Field sites
- Manufacturing locations
Work Type
- Full-time
Experience Level
- Senior
- Management
Education Level
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or a related field.
- Master's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or a related field.
Salary/Compensations
- Commensurate with experience
About the Company
- Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition.
- Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.