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About the Role
CLEAR is seeking a Senior Manager of Industrial Engineering to join its Central Operations team. This role is the quantitative backbone of the Experience & Operations Design function, owning data-driven design standards, labor models, and capacity planning for CLEAR's physical operations. The position ensures the operation is designed for efficiency and excellent member experience at scale.
Responsibilities
- Develop and own engineered labor standards and staffing models across CLEAR’s physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs.
- Define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management.
- Lead checkpoint design for new and existing airport locations.
- Lead demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events.
- Drive operational efficiency through time studies, process analysis, and labor optimization.
- Identify and develop opportunities to improve productivity, capacity, and the Member experience across the network.
- Partner cross-functionally with Operations, Finance, Workforce Management, and airport and airline stakeholders to translate quantitative analysis into operating decisions, facility requirements, and scalable Industrial Engineering standards.
Requirements
- 6-8+ years of experience in industrial engineering, operations research, workforce planning, or a related analytical function.
- Experience in a physical operations environment (transportation, retail, hospitality, aviation, or similar).
- Ability to translate technical analysis into clear, actionable operational recommendations for non-technical stakeholders.
- Experience with Lean methodology and process improvement frameworks.
Skills
- Excellent quantitative skills
- Proficiency in capacity modeling
- Proficiency in time studies
- Proficiency in labor standard development
- Proficiency in data analysis tools (Excel, SQL, Python, or similar)
- Experience building forecasting models preferred
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree in Industrial Engineering, Operations Research, or related field
Salary/Compensations
- $145,000 - $175,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches every day
- Fully stocked kitchens
About the Company
- CLEAR is building THE secure identity company of the future.
- Our mission is to make experiences safer and easier—physically and digitally.
- With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
- CLEAR unlocks the magic of frictionless experiences.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process.
- All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
- We encourage candidates to remain alert to job scams and to report any suspicious activity.