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About the Role
The Fire Alarm - Low Voltage Service Technician will provide safe and efficient service on multiple integrated systems, resolve technical issues, and offer solutions. This customer-oriented role requires good technical knowledge and effective communication skills to address client needs.
Responsibilities
- Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
- Troubleshoots system malfunctions and false alarms.
- Programs multiple types of systems and tests for proper operation.
- Consults with client on system issues and provides recommendations for repair.
- Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
- Runs wiring and circuits, installs hardware, and attaches electrical wires.
- Inspects and tests systems, batteries, and electrical wiring; makes adjustments and repairs as required.
- Replaces malfunctioning hardware when necessary.
- Ensures systems comply with NEC and NFPA fire codes.
- Explains and demonstrates system function and operation to end users.
- Performs other related duties as required.
- Is on call as required.
- Serves as the first point of contact for customers seeking technical assistance over the phone or email.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Provides support for form development and maintenance of inspection forms.
- Follows design plans for installation jobs and communicates any design changes.
- Performs service and deficiency jobs, and communicates and documents any changes.
Requirements
- Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
- Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
- Ability to maintain productivity in the field, set goals, and meet service schedule.
- Competent in reading plans, documents, meters, and to discern colors for safety signage.
- Ability to follow written and verbal instructions.
- Exceptional attention to detail and communication skills.
- Eagerness for professional development and growth.
- Ability to pass various background checks.
- Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
Skills
- Fire Alarm Systems
- Security Systems
- Camera Systems
- Access Control
- Networking Infrastructure
- Telecom
- BDA (Bi-Directional Antenna systems)
- DAS (Distributed Antenna Systems)
- Audio/Video
- Nurse Call
- Area of Refuge
- Intercom
- Crestron
- Extron
- Honeywell
- Notifier
- Gamewell FCI
- Silent Knight
- Fire Lite
- Siemens
- AutoCall/JCI
- RATH
- Programming FACP's
- Programming Security Head-in's
- Office automation products
- Databases
- Remote control
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- 2-3 years
Education Level
- NICET II or III in FAS
- NICET I or II in ITFAS
- Avigilon Certifications
- Other manufacturers certifications
Salary/Compensations
- $35.00 - $45.00 and up based on experience
- Overtime eligible
Benefits
- Company vehicle
- Fuel card
- Company cell phone
- Company tablet
- Company Laptop
- Paid vacation
- Company holidays
- Medical insurance options
- Dental insurance options
- Vision insurance options
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company paid life insurance
- Employee apparel program
- Company paid long term disability insurance
- Bonus for referring new employees
- Parental leave
- Employee Assistance Program (EAP)
- Boot Allowance
- NICET certification test reimbursement
- Opportunities for training
- Opportunities for advancement
- All needed Personal Protective Equipment (PPE) provided
About the Company
- VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
- Founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do.
- Premier provider of fire protection and life-safety solutions across the Southeast.
- Provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
- VSC Fire and Security is a drug free workplace.
Equal Opportunity
- Equal Opportunity Employer