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About the Role
The Client Success Manager operates within the Rx Business Unit and Pharma Client Success team. This client-facing position requires managing the full project lifecycle for clients with a high degree of autonomy, ensuring ongoing positive relationships in a fast-paced, tech-savvy healthcare communications environment. The role demands confidence in managing multiple clients and priorities simultaneously, with a detail-oriented, self-motivated, and "can-do" attitude.
Responsibilities
- Cultivate, manage, and maintain all aspects of relationships with new and existing clients on assigned accounts.
- Be responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
- Manage timelines for all assigned client contracts and keep the Client Service Director and Sales partners informed of progress.
- Collaborate with various internal/external teams to develop, iterate, and launch client content.
- Monitor, measure, and summarize campaign metrics.
- Accurately forecast project deliverables and achieve revenue recognition goals.
Requirements
- 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market.
- Understanding of the pharmaceutical regulatory review process.
- Client-facing experience required.
- Excellent written and verbal communication skills.
- Proven success working independently and being personally accountable for assigned client accounts.
- Highly organized, able to coordinate large amounts of information across multiple projects.
- Enthusiasm to help physicians and improve the US healthcare system.
Skills
- Account management
- Pharmaceutical regulatory review process
- Client-facing communication
- Written communication
- Verbal communication
- Independent work
- Accountability
- Organization
- Project coordination
- Information management
Location
- Remote in the U.S.
Work Type
- Remote
- Full-time
Experience Level
- 5+ years of relevant work experience
Salary/Compensations
- Base salary
- Equity (where applicable)
- Quarterly bonus or incentive compensation (where applicable)
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
About the Company
- Doximity is the leading clinical AI company with the largest network of U.S. clinicians.
- Doximity's AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems.
- Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.
- At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact.
- We are committed to creating an environment where people can do their best work.
- We believe great ideas come from empowered teams.
- We support flexible ways of working and empower employees with the autonomy to own their work.
- We foster an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.
Equal Opportunity
- Doximity is proud to be an Equal Opportunity Employer.
- We are committed to creating an inclusive workplace where everyone can thrive.
- We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
- If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.