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About the Role
Expressions of Interest are being sought for leadership opportunities across NSW. Best & Less is building a flexible leadership pipeline to support various roles as they arise, focusing on leading teams, enhancing customer experiences, and driving performance in a fast-paced retail setting.
Responsibilities
- Lead teams to deliver consistent, warm, high-quality customer experiences.
- Manage busy operations with pace, clarity, and strong prioritization.
- Provide clear instructions and set expectations to keep teams aligned.
- Support stores through coaching, capability building, and hands-on leadership.
- Maintain outstanding stock flow, back-of-house organization, and floor standards.
- Ensure fast, accurate stock processing to keep product available for customers.
- Run efficient daily operations including rostering, task planning, and decision-making.
- Create welcoming, standards-driven store environments that customers love.
- Support multiple stores or focus areas where extra leadership impact is needed.
Requirements
- Experience in retail leadership (Store Manager, Assistant Store Manager, 2IC, Key Holder, Department/Zone/VM lead or similar).
- Confidence working in high-volume, fast-paced environments.
- Strong commercial awareness and ability to influence results.
- A hands-on, energetic approach, leading from the front.
- Exceptional operational capability and attention to detail.
- Passion for great customer service and high standards.
- Ability to thrive through pace, pressure, and change.
- Growth mindset and desire to develop self and others.
- Roles are active and customer-facing, involving being on feet, supporting teams, helping customers, moving stock, and creating store experiences.
Skills
- People leadership
- Operations management
- Customer experience enhancement
- Performance driving
- Stock flow management
- Visual merchandising
- Coaching and capability building
- Multi-site support
- Commercial awareness
- Communication
- Prioritization
- Decision-making
Location
- Sydney Region, NSW
- Western Sydney Region
Work Type
- Full-time
- Leadership roles
Experience Level
- Retail leadership experience
About the Company
- Best & Less is growing and expanding its store network.
- The company helps Aussie families look and feel their best.
- Their strength lies in their people.
- They grow talent from within, celebrate wins, and support each other.
- They offer a dynamic, fast-moving environment where leadership can make a real impact.