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About the Role
As a Store Manager at M&S Simply Food, you will lead from the front in a fast-paced, high-volume environment, driving performance, leading your people, and ensuring exceptional customer experiences. This role is for a confident, hands-on leader focused on delivering results and building high-performing teams.
Responsibilities
- Lead the delivery of the full retail plan across the store, driving commercial, operational, visual, and people performance to achieve P&L targets.
- Set store strategy and direction, ensuring colleagues understand and deliver their roles.
- Own the change agenda, implementing transformation initiatives with clarity and urgency.
- Foster a high-performance culture through coaching, talent development, and creating an attractive work environment.
- Utilize data and insights to make informed decisions that enhance profit, service, and efficiency.
- Drive digital adoption and omnichannel capabilities, enabling teams to sell across all platforms.
- Act as the store's representative, communicating team needs and driving improvements.
- Create an exceptional customer journey through consistent standards, visual merchandising, and dedicated teams.
Requirements
- Proven leader of large teams in a fast-paced retail environment with a focus on delivery, standards, and results.
- Proficient in managing all aspects of store performance, including commercial, visual, operations, and people.
- Clear and direct communicator, capable of making difficult decisions and gaining team buy-in.
- Strong skills in planning, performance management, and resilience, balancing strategic vision with detail.
- Confident in using digital tools, data, and systems for decision-making and coaching others.
- Skilled in building partnerships across teams, peers, and regions to share insights and solve problems.
Skills
- Leadership
- Retail Management
- Commercial Acumen
- Operational Management
- Visual Merchandising
- People Management
- Performance Management
- Change Management
- Data Analysis
- Digital Tools Proficiency
- Communication
- Problem-Solving
- Team Building
- Customer Service
Location
- London City Region
Work Type
- Full-time
Experience Level
- Management
Benefits
- 20% colleague discount on M&S products and third-party brands.
- Competitive holiday entitlement with the option to buy extra days.
- Discretionary bonus schemes based on personal objectives and business performance.
- Generous Defined Contribution Pension Scheme and Life Assurance.
- Tailored induction and a wide range of training programs.
- Perks and discounts via the M&S Choices portal.
- Industry-leading parental, adoption, and neonatal policies.
- 24/7 Virtual GP and PAM Assist for wellbeing support.
- A charity volunteer day.
About the Company
- M&S Simply Food is focused on delivering the best in food quality, freshness, and customer experience.
- M&S is an inclusive, dynamic, and evolving business committed to doing the right thing and providing exceptional quality, value, and service.
- The company is ambitious about the future of retail, focusing on disruption, innovation, and a conscientious, inspiring digital era.
- Marks & Spencer strives to be an inclusive organization, trusted and admired by colleagues, customers, and suppliers.
Equal Opportunity
- We are committed to building diverse and representative teams where everyone can bring their whole selves to work.
- We support each other and work together to win together.
- If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know.