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About the Role

Manages all restaurant operations and staff on a daily basis, including Restaurants/Bars and Room Service. Directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize financial performance.

Responsibilities

Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Facilitate pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items.
Maintain service and sanitation standards in restaurant, bar/lounge and room service areas.
Order and purchase equipment and supplies.
Oversee the booking and manage service of restaurant parties, special events and room service hospitality suites.
Manage department's controllable expenses to achieve or exceed budgeted goals.
Understand the impact of department's operation on the overall property financial goals.
Establish challenging, realistic and obtainable goals to guide operation and performance.
Utilize interpersonal and communication skills to lead, influence, and encourage others.
Encourage and build mutual trust, respect, and cooperation among team members.
Achieve and exceed goals including performance goals, budget goals, team goals, etc.
Serve as a role model to demonstrate appropriate behaviors.
Develop means to improve profit, including estimating cost and benefit, exploring new business opportunities.
Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
Act as the guest service role model for the restaurants, set a good example of excellent customer service, and create a positive atmosphere for guest relations.
Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
Ensure cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.
Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Ensure compliance with food handling and sanitation standards.
Ensure staff understands all applicable liquor laws.
Establish guidelines for customer service so employees understand expectations and parameters.
Strive to improve service performance.
Provide services that are above and beyond for customer satisfaction and retention.
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Estimate cost and benefit ratio, maintaining balance between profit and service satisfaction.
Empower employees to provide excellent customer service.
Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Interact with guests to obtain feedback on product quality and service levels.
Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Respond effectively to guest problems and handle complaints.
Review guest satisfaction feedback with employees to develop appropriate corrective action.
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Ensure that expectations and objectives are clearly communicated to subordinates.
Administer the performance appraisal process for direct report managers.
Communicate performance expectations in accordance with job descriptions for each position and monitor progress.
Ensure employees are treated fairly and equitably.
Ensure property policies are administered fairly and consistently.
Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
Observe service behaviors of employees and provide feedback to individuals and or managers.
Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyze information and evaluate results to choose the best solution and solve problems.

Requirements

High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

Skills

Customer and Personal Service
Economics and Accounting
Analytical/Critical Thinking
Management of Financial Resources
Administration and Management
Applied Business Knowledge
Food Production and Presentation
Management of Material Resources

About the Company

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com [CanadaApplicationAccommodation@marriott.com] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.