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About the Role
Triangle Services Division, Century Direct Solutions, located in Islandia, NY, is a printer/mailer specializing in data management, data processing and personalized printing. We have an exceptional opportunity for a Customer Service Representative seeking individuals with 3+ years’ experience in direct mail/print production customer service. This role involves complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations. The ideal candidate must be able to recognize and balance client needs for quality, schedule/on time delivery and budget.
Responsibilities
- Complete hands-on responsibility for account service and production management for multiple direct mail accounts.
- End-to-end campaign planning and execution in digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations.
- Recognize and balance client needs for quality, schedule/on time delivery and budget.
- Communicate and work effectively with Client’s and Marketing partners.
- Proactively present production solutions.
- Develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
- Manage letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
- Review new package specifications with client’s creative teams at every phase in the process.
- Provide paper, format, manufacturing and postage recommendations for cost efficiencies.
Requirements
- 3+ years’ experience in direct mail/print production customer service.
- Must have CSR experience in the direct mail/print production industry.
- Proficient in MS Office programs.
- Detail oriented, organized with strong math and problem-solving skills.
Skills
- Direct mail
- Print production
- Customer service
- Account management
- Production management
- Campaign planning
- Campaign execution
- Digital services
- Bindery/finishing
- Data processing
- Personalization
- Lettershop services
- Postal regulations
- MS Office programs
- Communication
- Planning
- Organizational skills
- Problem-solving
Location
- Islandia, NY
Work Type
- Full-time
- In person
- Day shift
Experience Level
- 3+ years
Education Level
- College degree is a plus but not required.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401K
About the Company
- Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses.
- Our winning team has a service record spanning over sixty years of excellence & success.
- Triangle Services has some of the industry's most dedicated service professionals across North America.
- We fuel working class communities with a sense of pride, security, and professionalism.
- Our average employee tenure rate is well over the industry average.
- Every day, hundreds of our clients depend on our team nationwide.
- Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people.
- We take care of our own. They take care of our clients in return.
- Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Care.
Equal Opportunity
- The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws.
- The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.