Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Programme Manager role.

Rezi rewrites your resume against D&AD's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Programme Manager posting at D&AD — free, in seconds.

About the Role

The Programmes Manager is responsible for supporting the operational delivery, continuous improvement, and ongoing development of the D&AD Awards and New Blood Awards programmes. This role oversees awards operations, judging delivery, exhibition management, programme development, systems improvement, and performance analysis, ensuring an exceptional experience for entrants, judges, partners, and stakeholders worldwide.

Responsibilities

Manage key operational workstreams across the D&AD Awards and New Blood Awards.
Lead the end-to-end operational delivery of the awards cycle, including entry processing, verification, judging preparation, and programme administration.
Ensure entries comply with programme rules, submission requirements, and quality standards.
Monitor programme progress, risks, and dependencies.
Drive continuous improvement by identifying efficiencies and supporting new initiatives.
Support operational planning, resource forecasting, and budget management.
Recruit, onboard, train, and line manage team members and temporary staff.
Manage team resources, workloads, and performance.
Liaise with HR, IT, and external suppliers for temporary teams.
Lead customer service operations to ensure an exceptional experience for entrants, judges, and stakeholders.
Develop and deliver the annual customer service and entrant communications plan.
Work collaboratively across teams to coordinate programme communications.
Manage complex enquiries and customer issues.
Support the operational delivery of online and live judging.
Coordinate judging logistics, including schedules, materials, staff, and venues.
Manage post-judging operations, including winning work verification and entrant communications.
Provide operational support for the D&AD Awards Ceremony, D&AD Festival, New Blood Festival, and Academy activities.
Lead the planning and operational delivery of the D&AD Awards Exhibition programme.
Manage exhibition timelines, budgets, logistics, and supplier relationships.
Oversee the preparation, tracking, storage, and movement of physical winning work.
Collaborate with internal teams and international partners to support touring exhibitions.
Contribute to the development of Awards programmes through research and feedback.
Analyze programme, operational, and customer service data to identify trends and measure performance.
Produce reports, presentations, and business cases.
Lead post-cycle reviews to identify key learnings and recommendations.
Support the continuous improvement of awards systems, operational processes, and customer service platforms.
Act as a key operational liaison between Awards, Operations, and Digital teams.
Define, document, and prioritize operational requirements for system enhancements.
Coordinate testing, quality assurance, and implementation of new system features.
Develop and maintain operational documentation, workflows, and best-practice guidance.
Lead the operational delivery of D&AD Shop fulfilment.
Oversee fulfilment logistics, including inventory management and distribution.
Coordinate fulfilment activities with internal teams and external suppliers.

Requirements

Proven experience managing complex operational projects or programmes across multiple work streams.
Experience managing and motivating large temporary or seasonal teams.
Strong stakeholder management and communication skills.
Excellent organisational skills and attention to detail.
Experience using data, feedback, and reporting to identify improvements and support decision-making.
Experience reviewing and improving operational processes, systems, or workflows.
Proactive, adaptable, and solutions-focused approach.
Experience delivering exhibitions, festivals, awards programmes, conferences, or other mid-size events.
Experience managing suppliers, logistics providers, or external contractors.
Experience managing budgets and monitoring project expenditure.
Knowledge of the creative industries, including design, advertising, or creative education.
A passion for creative excellence and nurturing emerging talent.

Skills

Operational delivery
Continuous improvement
Programme development
Awards operations
Judging delivery
Exhibition management
Systems improvement
Performance analysis
Stakeholder management
Communication
Organisational skills
Attention to detail
Data analysis
Process improvement
Team management
Customer service
Budget management
Logistics planning
Project management

Location

London E2
Remote
On-site

Work Type

Hybrid working
Permanent
Full-time

Experience Level

Senior

Salary/Compensations

£28,000 - £36,000 per annum

About the Company

Founded in 1962, D&AD is dedicated to inspiring, celebrating and enabling creative excellence within advertising and design.
Our world-class learning programmes upskill the current and future creative workforce.
Our broader goal is to demonstrate the positive impact that creativity can have across education, the economy and society.

Equal Opportunity

D&AD is committed to diversity, equality, equity, inclusion and respect for all.
Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment.
At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!
Please email vanessa.knight@btinternet.com to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.