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About the Role
Seeking a professional, experienced case manager familiar with shelters and housing to work with vulnerable, indigent male and female adults. Develop and coordinate service plans for assigned caseloads, including resident and drop-in populations. Build relationships with internal programs, outside agencies, and resources relevant to the client population. Make and follow up on appropriate referrals. Participate in supervision and case conferences, organize didactic activities, and follow up on client issues. Maintain client records and submit program reports.
Responsibilities
- Develop and coordinate service plans for full caseload assigned including resident and drop in population
- Utilize day to day working relationship with internal programs, outside agencies and resources relevant to client population
- Make appropriate referrals and follow-up on referrals
- Participate in weekly one on one supervision, case conferences
- Organize special didactic activities for clients
- Follow-up on special problems of individual clients
- Maintain and regularly update client records
- Submit program reports as required
- Engage and refer to local treatment providers serving chronically homeless individuals suffering from disorders of mental illness and substance abuse
- Utilize trust-building, motivational interviewing, and integrated treatment methodologies
- Monitor progress and make referrals to additional support services focused on helping clients achieve housing stability
Requirements
- A Bachelor's degree relevant to human services and/or at least 4 years of proven experience in Human Service work
- Two years of experience working with homeless, mentally ill, indigent, chemically addicted adults preferable
- Experience working with D.S.S. and other service providers
- Must have valid driver's license
- CASAC or CASAC-In-Training or equivalent experience preferred
- Excellent organizational, time management and writing skills
- Must be dependable, flexible, and disciplined, and possess sensitivity, tact, and resourcefulness
- Eager to assist clients in a nonjudgmental, empathetic and compassionate manner
- Bi-lingual an asset
- Background Report Required
Skills
- Case management
- Shelter and housing knowledge
- Service plan development
- Referral coordination
- Record keeping
- Report submission
- Treatment provider engagement
- Trust-building
- Motivational interviewing
- Integrated treatment methodologies
- Progress monitoring
- Organizational skills
- Time management skills
- Writing skills
Experience Level
- 4 years of proven experience in Human Service work
- Two years of experience working with homeless, mentally ill, indigent, chemically addicted adults preferable
Education Level
- Bachelor's degree relevant to human services