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About the Role
We're hiring a Business Operations Lead to be the connective tissue between customers, sales, engineering, and the field once a deal closes. This role makes coordination systematic, covering everything from a signed contract through a stable, running customer site and the internal systems that support the sales and engineering teams.
Responsibilities
- Own deployment planning and execution from kickoff through go-live: site readiness, installation scheduling, training, and stabilization.
- Coordinate across customer facilities, IT, and internal engineering and field teams during a launch.
- Track milestones, risks, and dependencies for every active deployment, and drive resolution when something threatens the timeline.
- Build and refine the deployment playbook for easier site onboarding.
- Own the ongoing customer relationship once a site is live, monitoring system performance and satisfaction.
- Serve as the point of contact for customer change requests, escalations, and operational questions after launch.
- Identify recurring customer pain points and translate them into process or product feedback.
- Keep CRM data accurate and pipeline reporting reliable.
- Support forecasting, deal tracking, and quota reporting for the sales team.
- Build reporting and dashboards for pipeline and revenue visibility.
- Support engineering with resource planning and prioritization across product and deployment work.
- Build internal tooling and reporting for engineering output and deployment health.
- Define and track operational KPIs for deployment and engineering work.
Requirements
- 3-5 years of experience in business operations, deployment or customer operations, strategy consulting, or investment banking, ideally with time at a high-growth startup.
- Direct experience managing real-world, physical deployments; robotics, hardware, or industrial automation experience is a strong plus.
- Comfortable acting as the single point of accountability across customers, sales, and engineering during a live deployment.
- Strong with data: able to build dashboards, read them critically, and turn numbers into a decision.
- Communicates equally well with a floor supervisor, a customer executive, and an internal engineer.
- Calm under pressure, with strong problem-solving instincts and comfort operating in ambiguous, evolving environments.
- Track record of building or improving processes from scratch rather than just following existing ones.
Skills
- Data analysis
- Dashboard creation
- Process improvement
- Cross-functional communication
- Problem-solving
- CRM management
- Pipeline reporting
- Forecasting
- Resource planning
- KPI tracking
Location
- Remote
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree
Benefits
- Competitive compensation
- Equity / Stock Option Plan
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Direct visibility into every part of the business, working closely with leadership across sales, engineering, and deployment
- A genuine opportunity to build the operational backbone of a category-defining robotics company from the ground up
About the Company
- Destro AI is building the intelligence layer for robotics — the system that coordinates robots, humans, and workflows across complex real-world operations.
- Founded by former leaders from HAI Robotics, Dexterity, and Matic.
- Destro's MothershipOS is a shared brain across all robots, unlocking complex factory and warehouse workflows.
- Destro brings global intelligence across the entire operation.
- Destro recently closed its Seed round at one of the highest valuations for a robotics company at this stage, and is already deploying in production with large enterprise operators.