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About the Role

This role owns the movement of product from global manufacturing partners into our warehouse network, managing freight booking, forwarder coordination, customs clearance, and inbound data. You will run RFPs, negotiate rates, manage landed cost and transit time, and recover duty. This is a highly collaborative role working cross-functionally with internal teams and external partners.

Responsibilities

Quote and book inbound ocean, air, and domestic freight, balancing cost and transit time against inventory need.
Coordinate with vendors and forwarders to secure on-time cargo pickup and keep shipments moving to plan.
Lead RFPs and rate negotiations with freight forwarders and small parcel carriers, and hold partners accountable to the terms you negotiate.
Manage freight forwarder relationships day to day, including performance against SLA, exception escalation, and rate validation.
Manage small parcel and LTL carrier relationships, including service performance and cost review.
Develop, maintain, and train vendors on our routing guide to drive compliance across the supplier base.
Build reporting and tools that turn freight cost, transit time, and ETA data into usable insight.
Manage customs clearance end to end with our broker, ensuring accuracy, timeliness, and complete documentation.
Support HTS classification for new and existing products, and maintain the classification database.
Support Post Summary Corrections, duty drawback, and duty refund processes, and track recoveries.
Maintain audit-ready import records and support responses to CBP inquiries.
Partner with cross-functional stakeholders and leadership to support tariff and trade strategy.
Create inbound ASNs in our ERP, including packing list review and PO matching.
Track inbound ASN ETAs and manage delivery appointments with warehouse partners.
Keep ETA and receipt data current in our ERP.
Investigate and resolve receiving variances with warehouses and vendors, and drive corrective action.
Identify and lead process improvement and automation opportunities across the inbound workflow.
Manage our offshore FBA coordinator, overseeing the process, outcome, and partner relationships.
Oversee translation of the demand plan into an executable FBA transfer plan, and review inventory needs and timing.
Ensure accurate and on-time data entry across Amazon Seller Central, our ERP, and the WMS.
Ensure shipping documentation, carton and pallet labels, and Amazon routing requirements are complete and on time.
Share shipment volume forecasts with 3PLs and hold them accountable to on-time outbound.
Track carrier pickups and deliveries into Amazon, escalating early to prevent delays.
Own freight strategy for FBA shipments, identifying lowest-cost transportation methods and evaluating changes.
Maintain SOPs and train the offshore coordinator through any change in process, logistics, or Amazon fulfillment requirements.

Requirements

Detail-oriented and systems-minded problem solver who designs processes.
Comfortable holding external partners accountable.
Able to chase a variance to its root cause rather than the workaround.
Able to own a workstream end to end with limited direction.
Able to get results through other people as readily as through own work.
Able to keep head when a container is late.
Able to communicate clearly with warehouse receiving teams and the CFO.
4+ years of experience in international logistics, transportation, import operations, trade compliance, or a related analytical supply chain role.
Hands-on experience managing inbound ocean and air freight, including quoting, booking, and forwarder coordination.
Experience running carrier or forwarder RFPs and negotiating rates and service terms.
Working knowledge of US customs clearance, HTS classification, and Incoterms.
Experience managing freight forwarder, customs broker, or carrier relationships, including performance and cost accountability.
Experience managing or directing offshore, outsourced, or partner resources, including training, SOP ownership, and performance accountability.
Strong analytical skills, with proficiency in Excel and data visualization.
Experience working with ERP (bonus: NetSuite) and transportation management systems.
Strong written and verbal communication skills, with experience communicating to internal management and external partners.
Excellent project and time management skills, with the ability to manage multiple shipments and projects and consistently deliver on deadlines.
Bachelor’s degree in related field required.
Authorized to work in the U.S.

Skills

Excel
Data visualization
ERP systems
NetSuite
Transportation management systems
Written communication
Verbal communication
Project management
Time management

Location

Austin, TX

Work Type

Hybrid
Full-time

Experience Level

Senior

Education Level

Bachelor's degree

Benefits

Competitive salary
401k
Healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans)
Free and discounted cookware
A people-centric workplace with flexible time off
A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

About the Company

Made In is the leader in the digitally-native kitchen space.
We bring chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook.
We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

Equal Opportunity

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.