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About the Role
This role involves operating, maintaining, and troubleshooting audiovisual equipment for events, ensuring flawless execution and exceptional customer service. You will be responsible for technical setup, problem-solving, and maintaining positive client relationships while adhering to safety and company procedures.
Responsibilities
- Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
- Ensure accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with all company security and safety measures.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or Project Manager onsite.
- Work as part of a team on larger scale projects.
- Deliver world-class service, striving to exceed customer expectations.
- Maintain positive relationships with clients through effective communication.
- Meet with guests on site to ensure needs are met and equipment setup is working properly.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/venue/client relationship.
- Demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues.
- Handle equipment challenges and changes in a timely and professional manner.
- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Interact with other staff and outside vendors for equipment.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
Requirements
- High School Diploma or GCSE equivalent required.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in an educational environment is preferred.
Skills
- Audiovisual equipment operation
- Technical troubleshooting
- Problem-solving
- Customer service
- Client relationship management
- Communication
- Teamwork
- Adherence to safety regulations
- Up-selling techniques
Experience Level
- 1 year of customer service or hospitality experience preferred
- 1 year of audio visual experience or equivalent in educational environment preferred
Education Level
- High School Diploma or GCSE equivalent