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About the Role

Under administrative direction, incumbents in this class provide mid-level management functions in an operating department with responsibility for a section, program or defined functional area. This position makes decisions impacting daily operations and solves problems requiring analysis of issues, and typically establishes working relationships with others at similar levels within the organization.

Responsibilities

Manages CalFresh and Medi-Cal programs, operational activities, and projects
Provides management support to Service Center functions such as Face-to-Face, Service Counter, and the Inbound/Outbound phones including supervision, decision making, and planning
Manages and evaluates the units providing application processing and ongoing case maintenance
Develops outcome measures and ensure goals are met
Coordinates and participates in program activities and meetings with internal divisions and outside agencies, Community Base Organizations, to enhance service delivery to customers
Works closely with staff and management of other programs in the department and outside agencies to implement and support departmental goals
Supervises, trains, and evaluates the activities of staff and assists and supports supervisory staff, when needed
Monitors and evaluates staff performance to determine appropriate decisions made in eligibility determination in accordance with federal, state, and local laws
Directs and coordinates the activities of staff assigned to special projects to ensure required deadlines are met
Applies departmental and city policies and procedures to correct work related performance issues
Evaluates procedures, identifies and analyzes problems and issues, and assists in developing and implementing operational policies to ensure efficient operation of the program
Reviews and interprets administrative letters, memos, and Medi-Cal Eligibility Division Information Letter (MEDILs) from the state on program regulations
Responds to inquiries from clients, advocates, clinics/hospitals, institutions, and community organizations
Performs related duties and responsibilities as assigned

Requirements

Possession of a baccalaureate degree from an accredited college or university
Four (4) years of full-time professional experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization
Qualifying experience(s) must be equivalent to one (1) or more of the following City and County of San Francisco’s classifications: 2917 Program Support Analyst, 2913 Program Specialist, 2909 Hospital Eligibility Supervisor, 2907 Eligibility Worker Supervisor
A bachelor’s degree may be substituted with experience on a year-by-year basis (2000 hours is equivalent to one year of experience)
Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted.

Skills

Supervisory experience working with professional-level employees
Experience using Excel, Power BI, or other similar functioning software
Familiarity with county welfare programs, finance structures, regulations, and data sources

Location

San Francisco

Work Type

Permanent Civil Service

Experience Level

Mid-level management
Four (4) years of full-time professional experience

Education Level

Baccalaureate degree

Salary/Compensations

$149,656.00 to $190,996.00

Benefits

Employee Benefits Overview

About the Company

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.