Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Intensive Case Manager- Bronx Family Justice Center role.

Rezi rewrites your resume against Urban Resource Institute (URI)'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Intensive Case Manager- Bronx Family Justice Center posting at Urban Resource Institute (URI) — free, in seconds.

About the Role

The Intensive Case Manager provides direct services to victims of domestic violence and gender-based violence on-site at the Family Justice Center, focusing on complex cases requiring extensive follow-up.

Responsibilities

Provide essential case management services to high-risk clients or clients with complex cases, including safety planning, risk assessment, crisis intervention, and advocacy for emergency shelter, court, law enforcement, public assistance, and crime victims’ compensation claims.
Offer short-term psychoeducational counseling to help clients mitigate trauma, explore safety options, and identify goals.
Provide intensive support to clients navigating the criminal justice system, social services, and other necessary systems.
Assist FJC clients with navigating the family court system, including filing a family offense petition.
Provide ongoing advocacy to clients with police, prosecutors, housing, shelters, schools, public assistance, and other social services.
Support FJC clients with emergency practical assistance such as transportation, food vouchers, and financial assistance.
Partner with clients to determine appropriate referrals to onsite and offsite partners for legal services, social services, mental health services, and other related services.
Provide ongoing and enhanced follow-up with clients to ensure successful connection with supportive FJC services.
Collaborate with onsite partner agencies to streamline service provision through a client-centered lens.
Provide technical assistance, consultation, and training opportunities for new case managers.
Maintain digital records of direct services in the FJC Application, track service-related data, and submit monthly reports.
Adhere to confidentiality practices and protocols.
Perform other duties as requested that enhance the mission of the FJCs.

Requirements

Experience assisting clients in obtaining public benefits such as public assistance, Medicaid, housing, SNAP, and other benefits.
Strong commitment to equity and social justice, including self-awareness and continuous learning around diversity, equity, and inclusion.
High level of Emotional Intelligence (EQ).
Demonstrated sensitivity and experience with or knowledge of domestic violence within and against disenfranchised communities, including LGBTQ+ individuals, the elderly, and individuals with mental health issues.
Demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, ability to write and record case documentation, and demonstrated skills in group counseling.
Strong organizational skills with the ability to perform and prioritize multiple tasks seamlessly.
Exceptional interpersonal, critical thinking, communication, and writing skills.
Ability to develop positive and productive relationships.
Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
Proven ability to handle confidential information with discretion.
Adaptability to various competing demands.
Demonstrated highest level of customer/client service and response.
Ability to be flexible with work schedule due to program needs.
Acknowledge and application of self-care and work-life balance for self and others.

Skills

Case management
Safety planning
Risk assessment
Crisis intervention
Advocacy
Psychoeducational counseling
Navigating criminal justice system
Navigating social services
Family court system navigation
Filing family offense petitions
Public assistance advocacy
Crime victims’ compensation claims assistance
Communication
Listening
Writing
Organizational skills
Interpersonal skills
Critical thinking
Microsoft Office Suite
Confidentiality
Client service
Self-care

Location

Bronx, NY

Work Type

Onsite

Experience Level

3-4 years of relevant work experience

Education Level

Bachelor’s degree in Social Work, Psychology, or related field
Associate degree

Salary/Compensations

$50,000 - $54,000

About the Company

Founded in 1980, Urban Resource Institute (URI) is committed to a world free of domestic violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe, stable, and thriving.
URI works across prevention, intervention, and services to empower individuals, families, and communities, particularly communities of color and other disenfranchised populations, to increase their safety and resiliency.
URI is the oldest licensed provider of domestic violence shelter and services in New York State, with over 40 years of impact.
URI is the largest provider of domestic violence shelter services in the country, serving individuals who have traditionally experienced barriers to accessing shelter services.
URI is maximizing organizational growth, positioning itself as an innovative service provider, an influential leader, and an “Employer of Choice”.
URI has an annual operating budget of nearly $100 million, over 700 employees, and the capacity to serve over 40,000 individuals annually.
The organization operates in more than 20 locations around New York City and is recognized as a valued thought-leader in the sector across the US and beyond.

Equal Opportunity

At URI we are committed to cultivating an inclusive work environment.
We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply.
At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.