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About the Role
As the Cybersecurity Technical Enablement Manager for Customer Team, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution.
Responsibilities
- Design, scope, and deliver deep-dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos—for technical customer-facing roles.
- Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day.
- Design and organize training content using tools like PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools.
- Partner with Subject Matter Experts, leadership, and the enablement team to create technical agendas, assign speakers, run event logistics, survey attendees, build proof of knowledge components (e.g., live demo evaluations, exams), and present outcome readouts to leadership.
- Deliver skillful public speaking, training, and technical workshop facilitation, including stage presentations to audiences of up to 400 attendees.
- Build and run targeted enablement motions around product releases and time-sensitive technical initiatives based on evolving business needs.
- Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned.
Requirements
- Background as a Solution Consultant / Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred.
- Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations.
- 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
- Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications).
- Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets).
- Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals.
Skills
- Cybersecurity
- Technical Enablement
- Customer Success Enablement
- Technical Training
- B2B SaaS
- Solution Consulting
- Pre-Sales Engineering
- Customer Success Management
- Technical Account Management
- Enterprise Cybersecurity Concepts
- Asset Management
- Risk Mitigation
- Enterprise SaaS Technology Integrations
- Technical Delivery
- Complex Technical Concepts Explanation
- Live Technical Demonstrations
- Technical Competency Evaluation
- Authoring Tools (Articulate Rise)
- Video Editing Tools (Camtasia)
- LMS/CMS Platforms
- Project Management Tools (Monday, Asana, Smartsheets)
- Leadership
- Cross-Functional Alignment
- Public Speaking
- Training Facilitation
- Technical Workshop Facilitation
- PowerPoint
- Word
- Excel
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
Salary/Compensations
- $126,800 - $221,900
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.