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About the Role
This role offers real influence and autonomy, where you will shape capability across the organisation. You will support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you are motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.
Responsibilities
- Lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation.
- Ensure learning strategies align with organisational goals by working closely with HR and senior stakeholders.
- Deliver leadership and organisation-wide programmes.
- Use data insights to drive decisions.
- Manage external partners.
- Oversee corporate induction.
- Act as a key contact for complex queries and sponsorship requests.
- Support colleagues to build skills.
- Mentor L&D team members.
- Champion early careers programmes.
- Drive a strong, inclusive learning culture.
Requirements
- Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
- Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
- Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
- Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
- Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
- Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis.
Skills
- Adaptability and flexibility in a changing environment, managing shifting priorities effectively.
- Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
- Collaborative working and critical thinking to solve problems and improve ways of working.
- Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
- Proactive approach to supporting an inclusive learning culture, aligned to organisational values.
Location
- London Docklands (Hybrid)
Work Type
- Permanent
- Full-time
- Part-time/flexible working patterns considered
Experience Level
- Senior
Salary/Compensations
- From £42,445
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
- Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.