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About the Role
As a Field Service Representative, you will be the on-site representative for Skyways at customer locations, responsible for deploying, maintaining, and repairing aircraft to ensure mission schedules are met. This role requires hands-on problem-solving and customer reliance, often involving travel and independent site management.
Responsibilities
- Deploy to customer sites as Skyways' on-site representative.
- Maintain aircraft availability and mission readiness, aiming for a 95%+ readiness rate.
- Perform scheduled and unscheduled maintenance on aircraft systems, including power systems, batteries, motors, and ESCs.
- Troubleshoot and repair mechanical, electrical, RF/datalink, and firmware issues in the field.
- Escalate unresolved issues to MRO and Engineering with detailed context and drive them to resolution.
- Meet service commitments by responding quickly to issues and prioritizing aircraft-down situations.
- Maintain accurate daily logbooks, maintenance history, and configuration records.
- Set up new sites and manage redeployments, including system installation and functional check flights.
- Manage on-site spares and Aircraft-On-Ground (AOG) response.
- Provide feedback to Engineering based on field experience to prevent recurring problems.
- Serve as the customer's trusted point of contact and represent their needs internally.
Requirements
- 3+ years of experience maintaining and supporting real aircraft or UAS in the field.
- Strong mechanical foundation with electrical, RF/datalink, and basic software/firmware troubleshooting skills.
- Comfort with small internal-combustion or multi-fuel engines.
- Ability to read and utilize technical manuals, schematics, and wiring diagrams.
- Capability to manage a remote site independently, demonstrating safety-mindedness, self-direction, and composure under pressure.
- Willingness to travel up to approximately 75%, including extended international trips on short notice.
- Possession of a valid U.S. passport and driver's license.
- Ability to lift approximately 50 lbs and work outdoors in various mission conditions.
- Discipline in maintaining logbooks and configuration records.
- Familiarity with support tools such as Slack, Asana, Airtable, and Google Workspace.
- Ability to obtain any customer- or contract-required security clearance.
- Must be a U.S. citizen, U.S. permanent resident, or from a country authorized under applicable export control regulations due to government contract requirements.
Skills
- Aircraft maintenance
- UAS maintenance
- Mechanical troubleshooting
- Electrical troubleshooting
- RF/datalink troubleshooting
- Software/firmware troubleshooting
- Internal combustion engine maintenance
- Multi-fuel engine maintenance
- Technical manual interpretation
- Schematic interpretation
- Wiring diagram interpretation
- Remote site management
- Documentation
- Customer support
- Field logistics
- PX4-class autopilot software
- ArduPilot-class autopilot software
- Linux
- Spares management
- RMA processes
Location
- Austin, Texas
- Customer sites (often international)
Work Type
- Field Service
- On-site
- Travel required
Experience Level
- 3+ years experience
Education Level
- FAA Part 107 certification (preferred)
- A&P license or equivalent airframe/powerplant background (preferred)
About the Company
- Skyways designs, builds, and operates fully autonomous long-range cargo aircraft.
- Founded in 2017, the company has developed and deployed autonomous logistics systems for real-world operations.
- Their V2 aircraft carries 30 lbs up to 500 miles, and V3 carries 100 lbs over 1,000+ miles with 20+ hours of endurance.
- Aircraft utilize a hybrid-electric architecture, enabling vertical takeoff and fixed-wing cruise for long-range autonomous delivery without traditional runways.
- Skyways aircraft operate across three continents in controlled national airspace under FAA oversight and support U.S. military operations.
- The company is transitioning from prototype development to full-rate production and scaling toward large autonomous cargo fleets.
- Skyways is backed by Y Combinator and a $37M AFWERX STRATFI award from the U.S. Air Force.
- The company aims to create a new form of transportation to advance civilization.
Equal Opportunity
- Skyways is an Equal Opportunity employer committed to diversity in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or any other factor protected by applicable local, state or federal laws.