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About the Role
This role is responsible for providing and maintaining end-user computing, including desktops, laptops, scanners, printers, collaboration tools, mobile devices, and other peripherals. It involves supplying the necessary hardware/software and offering ongoing support to all devices.
Responsibilities
- Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
- Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs.
- Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies.
- Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary.
- User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime.
- Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls.
- Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments.
- Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs.
- Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users.
- Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services.
Requirements
- A degree in IT or relevant experience e.g., IT and/or customer services function
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
- A vocational qualification such as CompTIA (preferable)
- Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
- Knowledge of an ITIL based environment.
Skills
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Device Configuration
- Device Deployment
- Device Maintenance
- Software Installation
- Software Updates
- License Management
- Incident Management
- IT Service Management
- User Training
- Documentation
- Security Policy Enforcement
- Antivirus Management
- Encryption
- Access Controls
- IT Team Collaboration
- Asset Management
- Inventory Management
- Remote Support
- Process Improvement
- Technology Improvement
Location
- UK
Work Type
- Full-time
Education Level
- Degree in IT or relevant experience
- Vocational qualification (CompTIA preferable)
Benefits
- 40% staff discount plus friends & family discounts
- Access to reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children
- Life assurance policy from day one
- Buy more holiday scheme
- Extra paid day off on your birthday
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years’ service)
- Interest-free season ticket loans
- Cycle2Work scheme
About the Company
- A feel-good fashion brand making style accessible and fun for over 55 years.
- Operates via website, mobile app, and over 300 stores in the UK.
- Values: Play to win, customer obsessed, we are one, it starts with me.
- Believes fashion should be a force for positive change.
- Celebrates inclusion and diversity.
- Proud of its inclusive culture and talented team members.
- Prioritizes development with training to support progression.
- Flexible employer with colleagues working a range of patterns.