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About the Role

Under general supervision, installs, services, repairs, and warranties product on site. Schedules and performs maintenance and field sales support work. Actively promotes growth of the territory and ensures all ongoing service needs are met with urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness. Partners with sales to drive new growth and revenue. Performs advanced customer support activities.

Responsibilities

Performs service calls and responds in a timely manner
Provides technical support
Performs pre-service job consultations and site visits to assess client needs
Prepares customer quotations
Conducts training on application, start-up, utilization, and repair procedures
Submits accurate, prompt reports for billing of completed work
Reviews and maintains service parts inventory levels
Advises customers on performance and service requirements of products
Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users
Identifies service and sales opportunities, and escalates to appropriate channel
Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales
Maintains regular punctuality, attendance, and absence reporting in conformance with company policies
Complies with company rules, policies, procedures, and safety guidelines

Requirements

Advanced experience and training in assembly, installation, service and repair of all product lines
Trained in company safety policies and procedures
Trained at Cla-Val service school
Trained in customer and vendor relations
Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel
Ability to assess customer service needs and prepare quotations
Ability to interact with customers to develop and strengthen business relations
Self-starter with the ability to multi-task and reprioritize duties
Ability to plan, schedule, organize, and prioritize work without supervision
Considerable knowledge of all product lines
Ability to read and interpret engineering drawings, schematics, and blueprints
Advanced knowledge of basic assembly and repair procedures and principles of hydraulics
Computer literacy and ability to learn job-related software programs
Ability to work in confined spaces
Ability to make effective service presentations
Knowledge of company products, pricing, and technical specifications
Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less
Ability to move heavier objects with assistance or mechanical devices
Ability to operate a motor vehicle
Possession of a valid driver license
Acceptable driving record
Possession of a valid Confined Space Entry training certificate
Ability to use required personal protective equipment (PPE) and safety equipment
Ability to work in valve service areas
Ability to travel on company business as required
Successful completion of a pre-employment substance abuse and physical screening
Verification of documents pertaining to the right to work in the United States using E-VERIFY
Completion of required employment documents

Skills

Communication skills
Customer service
Sales support
Technical support
Quotation preparation
Training delivery
Inventory management
Customer relations
Business development
Process improvement
Problem-solving
Time management
Planning
Scheduling
Organization
Prioritization
Reading engineering drawings
Hydraulics
Computer literacy
Presentation skills

Location

Work Type

Outside Sales
Full-time

Experience Level

Trainee

About the Company

GRISWOLD INDUSTRIES

Equal Opportunity

Applicants are considered for positions within the company without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity and/or expression, age, national origin or ancestry, physical or mental disability, military or protected veteran status, marital or parental status, medical condition unrelated to the person’s ability to perform the job, pregnancy, genetic information, political affiliation, citizenship, or any other basis protected by federal, state, or local laws.
Griswold Industries is an Equal Opportunity Employer - BY CHOICE
Griswold Industry’s VEVRAA AAP is available to any employee or applicants for employment to inspect upon request. • The AAP is available for inspection in the Human Resources office, located at 860 W. 17th St, Costa Mesa, CA 92627, between the hours of 7:00am and 2:00pm, Monday through Friday, with the exception of holidays and shutdown periods.