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About the Role
As a Receptionist at Hilton London Hyde Park, you will ensure a seamless check-in and check-out process while delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- London, Hyde Park
Work Type
- Full-time
Salary/Compensations
- Up to £13.79 per hour
Benefits
- Discounted hotel stays through Go Hilton travel programme (room rates as low as $40 USD per night at participating hotels worldwide).
- 50% off food and beverage at participating outlets.
- Free meals on duty.
- 28 days' holiday including bank holidays, increasing with service.
- Employee Stock Purchase Programme (ESPP) with a 15% discount on Hilton shares.
- Pension scheme.
- High street discounts through Perks at Work.
- Mental health resources through Care for All hub, including free counselling and support through Employee Assistance Programme (EAP).
- Crisis Concierge for practical support and emotional care during times of loss.
- Career development opportunities through learning and development programmes.
- 110 nights of deeply discounted travel.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support services.
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- The company's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- The company offers a suite of world-class brands and is committed to providing the best stay for every guest, setting new standards for the future of travel.