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About the Role
The Regional Director, Customer Success is the senior-most Customer Success leader in EMEA, owning client health, retention, and service quality for every campaign in the region. This is a player-coach role, leading the regional CS organization and serving as the highest point of escalation for clients and internal stakeholders.
Responsibilities
- Lead, develop, and grow the EMEA Customer Success organization, owning team structure, capacity planning, and a coaching culture.
- Own the regional renewal book end to end, assigning and rebalancing accounts while carrying a portfolio of strategic accounts.
- Serve as the final internal and external escalation point for EMEA Customer Success matters, personally engaging senior clients and driving root-cause fixes.
- Own client health tracking across the region, turn trends into action plans, and drive retention and growth.
- Partner with Sales on account coverage and pipeline alignment, contribute CS expertise to pre-sale/RFP work, and bring regional market intelligence into GTM planning.
- Lead technical teams with credibility, holding the bar on optimization, pacing, and QA, and codify SLAs and frameworks.
- Speak credibly across managed service, Self+, and self-service engagements, tailoring value framing.
- Use AI and automation to surface client health, pacing, and renewal-risk signals, and teach the team to convert alerts into client conversations.
- Represent EMEA client needs in product roadmap discussions and provide structured reporting on client health, escalation themes, and capacity to executive leadership.
Requirements
- 6+ years in digital media, ad tech, or agency roles, including 2+ years leading and developing teams.
- Demonstrated experience as a senior escalation point for Tier 1 media clients.
- Deep YouTube expertise, including 1.5+ years hands-on-keyboard execution of campaigns in Google Ads and/or DV360.
- Proven ability to lead technical teams, including programmatic traders, with fluency to review campaign performance.
- Experience partnering with Sales on retention, renewals, and expansion in a revenue-accountable capacity.
- Strong data analysis and reporting skills, with the ability to distill data into clear, actionable takeaways.
- Based in the UK, with willingness to travel across EMEA and periodically to the US.
- CTV and cross-platform video experience alongside YouTube.
- Experience building or scaling a Customer Success function at distance from headquarters.
Skills
- AI-driven technology
- Video advertising
- YouTube advertising
- CTV advertising
- Campaign management
- Client relationship management
- Team leadership
- Data analysis
- Reporting
- Google Ads
- DV360
- Programmatic trading
- Salesforce
- Puma
Location
- UK
- EMEA
- US
Work Type
- Full-time
Experience Level
- Senior-level
- Management
About the Company
- Pixability is the leading AI-driven technology company that empowers the world's largest brands and their agencies to maximize the value of their video advertising across YouTube and CTV.
- Leveraging its proprietary technology platform and data, Pixability reduces wasted impressions on video campaigns by identifying contextually relevant, brand suitable inventory and maximizes cost efficient outcomes.
- Pixability's suite of solutions have been used by the top media agencies including Dentsu, Interpublic Group, Omnicom, Publicis, and GroupM, and brands such as KIND, McDonalds, Salesforce and Puma.
- For more information about Pixability, please visit www.pixability.com.
Equal Opportunity
- Pixability is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.