2027 BNY Analyst Program – Client Service - (New York, NY)
Bank of New York Mellon · NY, US
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About the Role
The 2027 Client Service Analyst Program offers driven students hands-on exposure to BNY's Client Service Practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement, and relationship management. Analysts will gain insight into BNY’s client service model, collaborate across business, operations, and technology teams, and build essential communication, analytical, and problem-solving skills.
Responsibilities
- Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
- Track service metrics, commitments, and trends to help teams identify areas for improvement.
- Assist with onboarding, transitions, and process updates to enhance client experience.
- Work across operations, service, and relationship teams to ensure clear communication and track next steps.
Requirements
- Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred.
- Graduating in Dec 2026 or May 2027 (U.S.).
- Minimum cumulative GPA of 3.0 or better.
- Does not require sponsorship for employment visa status (now or in the future) in the country where applying.
Skills
- Client-centric problem solving
- Clear written and verbal communication
- Attention to detail and ownership mindset
- Process improvement and service analytics
- Prioritization and escalation judgment
Location
- U.S.
Work Type
- Full-time
- Rotational
Experience Level
- Analyst
Education Level
- Undergraduate degree
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
About the Company
- BNY's Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement.
- BNY offers a 24-month rotational Analyst Program designed for success, including structured induction, enterprise-wide onboarding and development programming, meaningful project work, structured mentorship, exposure across practices, platforms, and teams, professional, technical, and financial services training, and a premier early-career experience.
- BNY's culture is collaborative and innovative.
- BNY Newsroom: https://www.bny.com/corporate/global/en/about-us/newsroom.html
- BNY LinkedIn: https://www.linkedin.com/company/bnyglobal/posts/?feedView=all
- Recent Awards: America’s Most Innovative Companies, Fortune, 2025; World’s Most Admired Companies, Fortune 2025; “Most Just Companies”, Just Capital and CNBC, 2025.
Equal Opportunity
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.