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About the Role

Join Pay-O-Matic (POM) as a Customer Accounts Recovery Specialist, providing primary support to the Collections Department and secondary support to the Check Verification Department. This role is crucial in helping customers manage their financial needs through relatable products and services within a diverse and celebratory company culture.

Responsibilities

• Perform collection calls and correspondence in a fast-paced, goal-oriented department.
• Provide customer service regarding collection issues and resolve client discrepancies.
• Monitor and maintain assigned accounts.
• Reduce delinquency for assigned accounts.
• Answer and screen telephone calls professionally and timely, taking accurate messages.
• Distribute daily internal/external mail and overnight packages; send and distribute faxes.
• Compose, type, and distribute professional correspondence, memorandums, emails, and faxes.
• Assist in the development and implementation of department systems and procedures.
• Perform general clerical duties including filing, photocopying, and mailing.
• Demonstrate professionalism when dealing with confidential and sensitive issues.
• Conduct research on returned checks and compile data.
• Organize received data and source documents, identifying data for entry.
• Interface with staff to resolve questions, inconsistencies, or missing data.
• Enter data into the computer following established guidelines.
• Proofread entered data against source documents and make corrections.
• Organize and record completed work.
• Handle source documents according to established guidelines, filing, distributing, or returning them after data entry.
• Respond to staff inquiries regarding entered data or source documents.
• Learn Check Verification policies and procedures to support the Check Verification Department.
• Perform other assigned tasks to support the Loss Prevention and Check Verification Departments.

Requirements

• At least 6 months of check cashing or banking experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and File Maker Pro.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Demonstrated ability to plan and organize projects.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with diverse individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as part of a team.
• Versatility and willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Flexibility to work any day of the week within regular business hours.

Skills

• Customer Service
• Collections
• Check Verification
• Communication (Verbal and Written)
• Microsoft Office
• File Maker Pro
• Organization
• Problem-Solving
• Analytical Skills
• Project Planning
• Interpersonal Skills
• Attention to Detail
• Spanish Fluency (Preferred)

Location

• 166-30 Jamaica Ave. Jamaica NY, 11432

Work Type

• Full-time
• In-person

Experience Level

• 6 months of check cashing or banking experience

Salary/Compensations

• $18.00 to $20.00 per hour

Benefits

• Short-term incentives
• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave

About the Company

• Pay-O-Matic is New York City’s most accessible financial services company, transforming lives and communities.
• We are a diverse and passionate customer-centric company with over 100 locations.
• We provide instant gratification through rapid check cashing, bill payments, and various other products and services.
• We support employees in achieving professional aspirations with opportunities to learn new skills and build a career.
• We make financial services accessible to humans everywhere.

Equal Opportunity

• We are passionate about diversity and committed to providing an inclusive culture that celebrates unique backgrounds and perspectives.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.