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About the Role
Empire Fire Protection is looking to hire an Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills.
Responsibilities
- Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
- Contact customer by phone/email to finalize collection of outstanding debts
- Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
- Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
- Respond to daily account queries and inbound calls and settle customer disputes
- Follow-up in web portals for status of previously submitted items that remain unpaid
- Email invoice and work ticket PDF files to customers, where required.
- Preparation of summary billing using Microsoft Excel and/or Word
- Preparation and mailing of monthly past due invoice notices
- Adding and removing customers and/or demographic information into databases
- Answering incoming overflow calls from customers regarding their invoices
- Other duties as assigned
Requirements
- Excellent verbal, written and customer service skills.
- Detail oriented a must!
- Prior experience in a commercial services company preferred, but not required.
- Proven ability to oversee essential business functions and meet goals/deadlines.
- Thorough knowledge of general office procedures and equipment.
- Ability to function in a fast-paced, team-based environment.
- Must be very analytical and have excellent problem-solving skills.
- Self-Starter with great organization skills, especially time management skills.
- Above average knowledge of Microsoft Office Suite products, especially Excel.
Skills
- Microsoft Office Suite
- Excel
- Customer Service
- Problem-Solving
- Organization
- Time Management
Location
- Rochester
Work Type
- Full-time
Experience Level
- Dependent on candidate's experience
Salary/Compensations
- Hourly pay
- Quarterly bonus opportunities
Benefits
- Flexible benefits and compensation packages
- 401K with a company match
- Medical, Dental and Vision Insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid Life and AD&D insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
About the Company
- Empire Fire Protection Services is an affiliated company of Guardian Fire Protection and a leading provider of comprehensive fire protection and life safety solutions, proudly serving the Rochester region and communities throughout New York and Pennsylvania for more than 25 years.
- Headquartered in Rochester, Empire Fire delivers end‑to‑end services - including inspection, testing, maintenance, design, installation, and emergency response - across a full range of systems such as fire alarms and monitoring, fire sprinklers, fire extinguishers, emergency lighting, kitchen fire suppression, special hazard systems, fire pumps, and backflow prevention.
- Empire Fire is known for its safety‑first culture, technical expertise, and commitment to integrity, responsiveness, and long‑term customer partnerships.
- Learn more at www.empirefps.com
Equal Opportunity
- Empire Fire Protection Services, LLC. is an Equal Opportunity Employer.
- Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.
- This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
- The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.