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About the Role
Phoenix House is seeking a dynamic, strategic, and highly trusted Chief of Staff to partner directly with the CEO and senior leadership team. This role serves as a critical extension of the CEO, driving organizational priorities, ensuring alignment across departments, and advancing key strategic initiatives. The Chief of Staff will operate at the intersection of strategy and execution—translating vision into action, enhancing organizational effectiveness, and ensuring the CEO’s time and focus are aligned with Phoenix House’s highest-impact priorities.
Responsibilities
- Partner with the CEO to define, prioritize, and drive strategic initiatives across the organization
- Lead cross-functional projects from concept through execution, ensuring alignment with organizational goals
- Monitor progress on key initiatives and organizational priorities, identifying risks and ensuring accountability
- Prepare strategic briefings, presentations, and reports for internal and external stakeholders
- Serve as a trusted advisor and thought partner to the CEO
- Support decision-making by conducting research, analyzing data, and synthesizing insights
- Ensure the CEO is well-prepared for meetings, presentations, and key engagements
- Manage and optimize the CEO’s priorities to maximize impact and efficiency
- Drive coordination and communication across the Executive Team to ensure alignment and follow-through
- Facilitate leadership meetings, including agenda setting, documentation, and tracking action items
- Identify opportunities to improve organizational processes, communication, and execution
- Support the development and implementation of organizational goals, KPIs, and performance tracking
- Act as a liaison between the CEO and internal/external stakeholders
- Support the development of executive communications, including speeches, messaging, and presentations
- Represent the Executive Office in cross-functional initiatives and meetings as needed
- Lead high-priority, confidential, and complex projects on behalf of the CEO
- Provide support on Board-related materials, reports, and communications
- Assist in crisis management and organizational change initiatives as needed
- Collaborate with the Development department on fundraising goals and initiatives.
Requirements
- 7–10+ years of experience in strategy, operations, consulting, or executive-level support
- Experience working in or closely with executive leadership teams required
- Experience in healthcare, behavioral health, or nonprofit sectors strongly preferred
Skills
- Strategic thinker with strong execution capabilities
- Exceptional organizational and project management skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- High level of discretion, professionalism, and emotional intelligence
- Ability to influence without authority and build strong cross-functional relationships
- Comfortable operating in a fast-paced, dynamic environment
Location
- Headquarters - Long Island City, NY 11106
Work Type
- Full-time
Experience Level
- 7-10+ years
Education Level
- Bachelor’s degree required
- Master’s degree (MBA, MPA, or related field) preferred
Salary/Compensations
- $100,000.00 - $150,000.00 Salary/year
Benefits
- 100% employer-paid medical insurance for all eligible employees and their dependents
- 10 Paid Holidays
- Paid vacation, sick time, personal and wellness time
- Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
- Pet insurance, legal support, and other supplemental insurance
- A generous tuition reimbursement program
- 403(b) retirement plan
About the Company
- Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
- We provide treatment, housing, and support services for our clients and their families.
- Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
- By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.