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About the Role
A Housing Officer is a key role within Stef & Philips, supporting tenants from check-in to move-out, overseeing property conditions, and addressing maintenance issues. This role involves providing expert advice and guidance on accessing support from local authorities and agencies, impacting tenants' lives positively in a rewarding environment.
Responsibilities
- Provide basic maintenance services and adjustments when needed.
- Provide basic cleaning in properties.
- Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures.
- Perform scheduled periodic inspection visits.
- Conduct maintenance visits, reporting issues and checking repair work by third-party contractors.
- Deal with complaints and follow up to ensure they are addressed appropriately.
- Perform Health and Safety inspections.
- Support departments with check-in and check-out inspections.
- Report and investigate anti-social behavior, liaising with third-party agents if required.
- Liaise with the Utility department and obtain meter reads.
- Assess service user suitability for properties.
- Carry out customer satisfaction surveys.
- Liaise with partners in supporting tenants throughout their tenancy.
- Maintain a safe working environment.
- Report all incidents or potential hazards.
- Adhere to Service Level Guidelines when lone working, raising concerns as appropriate.
- Maintain good working knowledge of company policies and ensure they are followed.
- Participate in development reviews.
- Complete ad hoc tasks as authorized by management.
Requirements
- An ability to demonstrate the core values of Stef & Philips.
- Knowledge and practice in housing and tenancy management support.
- Knowledge of the housing benefits system and welfare reform in a supported housing environment.
- Experience working with vulnerable people with support, care needs and homelessness.
- Computer literate.
- Knowledge of Microsoft office packages, particularly Word and Excel.
- Good interpersonal skills.
- Good communication skills (written and verbal).
- Ability to prioritise and manage own workload, time and travel.
- Excellent organisational skills.
- Accurate recording skills.
- Good problem solving skills.
- Experience in managing maintenance issues and scheduling.
- Flexible, approachable, positive and enthusiastic.
- Full clean UK Driving licence.
Skills
- Housing and tenancy management support
- Housing benefits system
- Welfare reform
- Working with vulnerable people
- Computer literacy
- Microsoft Office (Word, Excel)
- Interpersonal skills
- Communication skills (written and verbal)
- Prioritization and workload management
- Organizational skills
- Accurate recording
- Problem solving
- Maintenance issue management
- Scheduling
- Flexibility
- Approachability
- Positive attitude
- Enthusiasm
Location
- UK
Work Type
- Full-time
Experience Level
- Entry level
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service (up to 30 days)
- Celebration of tenure bonuses (£500 at 3 years, £1000 at 5 years, £5000 at 10 years)
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase after 2 years
- Professional Emergency First Aid at work training
- £500 referral scheme for staff who refer a new employee
- Company payday lunch
About the Company
- Stef & Philips supports tenants from initial check-in to move-out, overseeing property conditions and addressing maintenance issues.