Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Manager, Coach & Instructor Enablement role.
Rezi rewrites your resume against Multiverse's job description. Free.
Tailor your resume to this Senior Manager, Coach & Instructor Enablement role.
Rezi rewrites your resume against Multiverse's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Coach & Instructor Enablement posting at Multiverse — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Coach & Instructor Enablement posting at Multiverse — free, in seconds.
About the Role
Coach & Instructor Enablement exists to make the delivery organization measurably better at retaining learners and delivering successful outcomes consistently, predictably, and at scale. You will enhance our existing strategy and lead the team through its exciting next stage of growth, building a new Enablement Operations platform and structure while it delivers across a large delivery organization supporting thousands of learners.
Responsibilities
- Set the direction and deliver results by defining owner, mandate, and measures for each pillar, prioritizing and sequencing work, and making trade-offs for greatest business impact.
- Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.
- Prioritize and re-prioritize without drama by running a single visible enablement roadmap, saying no clearly, and re-sequencing when delivery data, business need, or regulatory change demands it.
- Deliver through other teams by partnering with Learning on program and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.
- Close the feedback loop with Delivery Leadership by reacting to performance trends from monthly calibration, observations, and delivery data.
- Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.
Requirements
- A proven track record of balancing cross-functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.
- Demonstrable operator who has taken something loosely defined and made it run with clear owners, measures, cadence, and reporting.
- Comfortable in the detail and able to finish tasks.
- Fluent cross-functionally, having delivered outcomes dependent on teams not managed.
- Comfortable in ambiguity and shifting priorities, making decisions with incomplete information, naming accepted risks, and changing course without losing momentum or team confidence.
- Data-led approach to decision-making and accountability.
- AI-native operator who builds cadences using AI for efficiency.
- Experience of enablement, L&D, capability building, delivery operations, or quality in an at-scale frontline organization.
- Apprenticeships, regulated education, or another regulated delivery environment is a strong advantage.
- Ability to hold quality, compliance, and pace simultaneously.
- Excellent written and verbal communication skills, capable of writing one-pagers for senior leaders and running useful calibration sessions.
Skills
- Influencing
- Collaboration
- Operational Excellence
- Prioritization
- Roadmap Management
- Stakeholder Management
- Team Leadership
- Data Analysis
- AI Integration
- Communication (Written and Verbal)
Location
- Hybrid
Work Type
- Full-time
- Contract
Experience Level
- Senior Manager
Benefits
- 27 days holiday plus 5 additional days off (1 life event, 2 volunteer, 2 company-wide wellbeing, 8 bank holidays)
- Private medical insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - mental health support
- Hybrid work offering (3 days in office for most roles)
- Work-from-anywhere scheme (up to 10 days per year)
- Weekly catch-ups
- Seasonal celebrations
- Stocked kitchen
About the Company
- Multiverse is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies to deliver learning that transforms the workforce.
- Upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Learners have driven $2bn+ ROI for their employers.
- Announced $70 million in strategic funding in April 2026, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
- Increased valuation of $2.1bn, making it Europe’s first EdTech double unicorn.
- Has a strong operational footprint and 800+ employees with ambitious scaling plans.
- Aims to build a world where tech skills unlock people’s potential and output.
- Committed to safeguarding and promoting the welfare of learners.
Equal Opportunity
- We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles involving Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
- Providing false information is an offence and could result in application rejection or dismissal.