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About the Role
We are looking for a Product Designer to own design across Plug, from the consumer selling experience through the dealer and partner tools. This is a senior individual contributor role where you will own your surface end-to-end, paired closely with product and engineering, operating with high agency. You will talk to customers directly, form a point of view, and ship.
Responsibilities
- Own end-to-end design for our OEM, commercial partner, and dealer-facing surfaces, from early concept through shipped, polished product.
- Set the bar for taste and craft across Plug.
- Design the systems that let design scale - our design system, prototyping and handoff workflows, and how we use tools like Claude Design.
- Lead customer research directly - interviews, contextual inquiry, usability testing.
- Bring a curious, AI-forward mindset.
- Help empower teams to move fast with AI while maintaining strong design governance.
- Translate complex B2B workflows (inventory processing, bidding, API-driven integrations) into interfaces that are simple, fast, and trustworthy for professional daily use.
- Drive innovation in how the team works with AI.
- Empower teams to design independently, with you as the final say and taste-maker for the org.
- Scale yourself through AI-forward operations, working closely with product and engineering.
- Partner closely with product managers and engineers from problem framing through delivery.
- Design and iterate based on real usage data, session replays, and experiment results, alongside qualitative research.
- Represent the voice of the customer in roadmap and prioritization discussions.
- Work directly with high-value external partners (OEMs and commercial accounts) to understand their workflows and constraints.
Requirements
- 6+ years in product design, with a strong track record designing B2B SaaS products for professional or enterprise users.
- Excellent customer research skills.
- Experience designing complex workflows (dashboards, admin tools, partner platforms, marketplaces) into interfaces that feel simple.
- Comfortable operating at the intersection of design, product, and engineering, with strong opinions loosely held.
- Hands-on, shipped experience building with AI tools, and opinions about how they change design work.
- Judgment about when to spend craft.
- Builder mentality: you act, you do not just plan, and you are energized by broad ownership in an environment where roles are fluid and the lines between product, engineering, and design are blurring.
- Strong communication skills - able to present work, defend decisions with evidence, and influence cross-functionally.
- A portfolio that demonstrates both craft and process.
- Authorized to work in the US for any employer.
- Prior experience in automotive, EV, marketplace, or fintech systems is a plus.
Skills
- Product Design
- B2B SaaS
- Customer Research
- Complex Workflows
- AI Tools
- Communication
Location
- Onsite - Sawtelle (Between Santa Monica & West LA)
Work Type
- Full-time
- Onsite
Experience Level
- Staff
- 6+ years
Salary/Compensations
- $194,000 - $229,000
Benefits
- Health, Vision, and Dental insurance
- 401(k) plan
- 30 days work from anywhere per calendar year
- Daily lunch stipend
- Equity (based on role and performance)
- Unlimited PTO
- Fully stocked kitchen
- Dog-friendly office
- Ongoing opportunities for growth and development
About the Company
- Plug is an automotive fintech startup building the marketplace for electric vehicles.
- Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive.
- Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners.
- We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.
Equal Opportunity
- Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diverse teams build better products.