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About the Role

The Implementation Specialist will be responsible for the implementation and onboarding of groups, ensuring an efficient and seamless transition. This role serves as the first point of contact for escalations and coordination before final transition to the Account Management team, ensuring all billing, payment, and benefit packages are set up before the go-live date. The position involves project-based work to meet client expectations during transition, resolving issues quickly, and monitoring the group in the first month for any administration or claim issues with manager support. Performs system coding and data quality checks to ensure accurate setup of group and employee data, and escalates rate discrepancies immediately.

Responsibilities

Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
Perform multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate.
Escalate rate discrepancies immediately to Implementation Manager and track resolution.
Complete project deliverables including member welcome packages and Plan Administrator kits as required.
Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products.
Ensure the timely and successful delivery of solutions based on client needs and objectives.
Liaise between clients and internal teams and is responsible for keeping the clients satisfied.
Conduct plan administrator training with the client and coordinate any transition to service team.

Requirements

University Degree, or Diploma required.
Equivalent professional experience in Group Insurance Administration, or Customer Service preferred.
1-3 years of Group Insurance or Benefits Administration experience.
Knowledge of the Canadian group insurance industry.
Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.
Proficiency in English is required for this position.
Must be able to communicate with colleagues or customers who use English as their primary language.

Skills

Microsoft Office proficiency
Strong written skills
Strong verbal skills
Strong presentation skills
Self-motivated
Ability to effectively multi-task
Comfortable with tight deadlines
Results oriented
Fast learner
Quick thinker

Location

Canada

Work Type

Full-time

Experience Level

1-3 years

Education Level

University Degree
Diploma

Salary/Compensations

CAD $59,688.00 - 91,109.00

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
Believes health care is a right, not a privilege, and is committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its unique integrated payer-provider ("payvider") model.
As a non-profit social enterprise without shareholders, it reinvests its excess earnings to directly support underserved communities.
Through GreenShield Cares, positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
Committed to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of its mission of Better Health for All.
Culture is where purpose meets passion and performance.
Teams work as one to deliver meaningful, measurable impact for the people and communities served.
Believes a career should be meaningful, not just a means to earn a living.
Culture where everyone's voice is heard and valued.
Challenges the status quo and driven by people who have challenged theirs.
Provides a place where employees can be inspired, challenged, and rewarded.
Believes employees' growth means the company's growth.
Believes employees' voices are heard and valued.
Believes employees' work has purpose.
Believes people are critical to overall success.
Inclusivity makes the organization stronger, smarter, and more informed.
Intentionally inclusive of diverse backgrounds, perspectives and experiences enhances company culture to positively impact how communities are supported.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in its teams and communities, and values the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
Information received relating to accommodation will be addressed confidentially.