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About the Role
This role focuses on cultivating an environment that promotes authentic employee and customer experiences, guided by Indigo's culture and mission of adding joy. You will model Indigo's Beliefs by being authentic, seeking inspiration, and knowing your audience, influencing customers through storytelling and connecting them to the brand.
Responsibilities
- Create a warm and welcoming environment in stores
- Add joy to customers' lives
- Leverage product to tell stories
- Engage and connect with customers on the floor
- Curate specific product collections for each customer
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to a safe and healthy work environment
- Respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Requirements
- 5am Availability is a requirement
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Work Type
- Part-Time
- Seasonal
About the Company
- Dedicated to telling stories and creating experiences
- Canada’s Cultural Department Store
- We love books and all things beautiful
- Books are our heart and our soul and Great Books are JUST the Beginning…
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
- At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact.
- We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone.
- We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives.
- We believe that you, in all your uniqueness, belong at Indigo.
- Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments.
- These tools support our team but do not replace human judgment.
- We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.
- We regularly review these tools to help prevent bias or discrimination.
- At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values.
- We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve.
- We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.
- We respect your privacy throughout the recruitment process.
- Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.
Equal Opportunity
- We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.
- Accommodations are available upon request to individuals who self-identify as having a disability or special need.
- We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.
- If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].