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About the Role

As a Supporter Engagement Coordinator, you will be a key point of contact, ensuring Gresham College’s audience members and supporters experience top-notch care and engagement. You will play a critical role in their mission by coordinating events, managing communications, and supporting their vibrant community. You will ensure that the data on the College's CRM system is up to date and accurate.

Responsibilities

Coordinate events, including logistics, venue liaison, catering, and AV coordination.
Act as Duty Manager and support evening lectures and events.
Manage communications and engage supporters.
Respond to enquiries and write engaging responses.
Ensure CRM system data is up to date and accurate.
Perform data entry, segmentation, and reporting within the CRM system.
Handle data imports/exports and maintain data accuracy.
Support colleagues and contribute to a positive team culture.

Requirements

Proven experience delivering high-quality customer care, ideally in a fundraising or educational setting.
Ability to handle enquiries and complaints with professionalism and empathy.
Strong working knowledge of CRM systems (Beacon) including data entry, segmentation, and reporting.
Experience with data imports/exports and maintaining data accuracy.
Experience planning and delivering events.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms.
Comfortable using digital tools to manage bookings, communications, and supporter journeys.
Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.
Strong attention to detail.
Experience working collaboratively across departments and with volunteers.
Friendly, approachable, and professional manner.
Enthusiastic about public engagement and supporter care.
Flexible and adaptable, with a willingness to work occasional evenings.
Proactive and solution-focused, with a commitment to continuous improvement.
Experience in a fundraising or engagement role within a charity or educational organisation (desirable).

Skills

Customer Service Excellence
CRM and Data Management
Event Coordination
Communication Skills
Digital Literacy
Organisational Skills
Team Collaboration

Location

Holborn, London, EC1N 2HH

Work Type

Full-Time
Fixed Term – 6 months contract
Hybrid (3 days a week in the office)
Minimum 3 days per week on site
Regular work at evening lectures

Salary/Compensations

£32,000 per annum

Benefits

28 days holiday, plus 6 days closure over Christmas.
Participation in the University of London SAUL pension scheme (currently 16% employers’ contribution).
Time in lieu for evening lectures.

About the Company

Gresham College is a charity which provides high-quality free education to the public across a broad range of subjects.
The College aims to stimulate a love of learning and intellectual curiosity and to champion academic rigor, professional expertise and freedom of expression.
For more information, please visit their website www.gresham.ac.uk.

Equal Opportunity

Gresham College wholeheartedly supports the principles of equality, diversity and inclusion throughout the recruitment and employment of our employees and workers, as well as ensuring that it is afforded to all job applicants.