Client Services Manager – Collections Recovery Services
SinglePoint Group International Inc · CA
7 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Services Manager – Collections Recovery Services role.
Rezi rewrites your resume against SinglePoint Group International Inc's job description. Free.
Tailor your resume to this Client Services Manager – Collections Recovery Services role.
Rezi rewrites your resume against SinglePoint Group International Inc's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Services Manager – Collections Recovery Services posting at SinglePoint Group International Inc — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Services Manager – Collections Recovery Services posting at SinglePoint Group International Inc — free, in seconds.
About the Role
We’re seeking a Manager to lead our Client Services team, supporting both first- and third-party collection portfolios. You’ll be responsible for delivering a strong client experience, strengthening relationships, driving operational performance, and identifying opportunities to expand and optimize our partnerships.
Responsibilities
- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
Requirements
- 5+ years of experience in client management and client success.
- Exposure to recovery operations (collections/BPO) required.
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Bachelor’s degree or equivalent experience.
- Must be legally authorized to work in Canada.
Skills
- Client management
- Client success
- Recovery operations
- Collections
- BPO
- Relationship-building
- Communication
- CRM platforms
- Microsoft Office
Location
- Canada
Work Type
- Occasional travel
Experience Level
- 5+ years of experience
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- Competitive compensation with performance-based incentives
Benefits
- Comprehensive total rewards package
- Career growth and professional development opportunities
About the Company
- At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.
- Autonomous: We trust your decision-making.
- Progressive: Growth paths for proven talent.
- Flexible: We focus on results, not rigid rules.
- Innovative: Every idea matters.
- Inclusive: Everyone is engaged, and everyone wins.
Equal Opportunity
- SINGLEPOINT IS AN EQUAL-OPPORTUNITY EMPLOYER. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST THROUGHOUT THE SELECTION PROCESS.