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About the Role

The Account Development Manager is responsible for managing and nurturing relationships with existing dealer groups, ensuring their satisfaction by aligning Safe-Guard with their mission and goals, and driving product adoption and usage. This role involves providing or facilitating training support, addressing client needs, and identifying growth opportunities within current accounts, as well as generating and providing qualified leads for new business opportunities to the National Sales Manager.

Responsibilities

Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience.
Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction.
Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals.
Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions.
Maintain comprehensive knowledge of client-specific agreements and ensure compliance in all interactions with associated dealerships.
Facilitate or coordinate training sessions for client teams, ensuring they fully understand and can effectively utilize Safe-Guard’s product offerings.
Promote client participation in Safe-Guard’s F&I certification and training programs to drive knowledge and product proficiency.
Serve as a resource for client inquiries related to training and operational best practices.
Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities.
Proactively generate and qualify leads for prospective new clients and provide these to the National Sales Manager to drive business expansion.
Partner with the National Sales Manager to support the strategic growth of Safe-Guard’s footprint.
Maintain detailed records of client interactions, training activities, and account performance in the company CRM.
Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.

Requirements

Bachelor’s degree in Business, Marketing, or a related field preferred; equivalent work experience considered.
3+ years of account management, client relations, or similar roles, preferably within the automotive or vehicle retail industry.
Experience providing training or facilitating workshops for client teams.
Five years of Automotive industry experience.
Three years of retail F&I experience.
Demonstrated ability to build trust and credibility with key client stakeholders.
Strong skills in facilitating or coordinating training sessions to improve product knowledge and adoption.
Exceptional verbal and written communication skills, including presenting and public speaking.
Proven ability to identify and qualify new business opportunities within existing accounts.
Highly organized with the ability to manage multiple accounts and projects simultaneously.
Proficient in CRM tools (e.g., Salesforce.com) and reporting platforms to track account activity and performance.
Willingness to travel up to 50% for client meetings, training sessions, and account reviews.
Must be authorized to work in the U.S.
Must be able to successfully pass a background check.

Skills

Account Management
Client Relations
Training Facilitation
Lead Generation
CRM Proficiency
Communication
Organizational Skills

Location

Remote - California
Remote - Arizona

Work Type

Remote

Experience Level

3+ years of account management
5 years of Automotive industry experience
3 years of retail F&I experience

Education Level

Bachelor’s degree in Business, Marketing, or a related field preferred
Equivalent work experience considered

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development

About the Company

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform.
Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth.
Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Equal Opportunity

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.