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About the Role

The Housekeeping Night Cleaner is responsible for maintaining the cleanliness and organization of the hotel’s public areas, ensuring guests feel comfortable and welcome during their stay. This role involves cleaning and restocking, responding to guest requests, and supporting the Front of House Team in maintaining hotel areas.

Responsibilities

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.
Provide a high standard of cleanliness in all public areas of the Hotel, adhering to set timeframes and to the required quality and standard.
Deliver servicing of bedrooms and support with laundry duties whenever necessary.
Maintain the cleanliness and organization of the hotel’s public areas, including lobbies, hallways, and common spaces.
Ensure public areas are clean, tidy, and well stocked with amenities such as towels, toiletries, and refreshments.
Respond to guest requests and enquiries in a timely and courteous manner.
Clean public and employee restrooms and showers.
Clean glass in public and employee areas.
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
Dust surfaces in assigned area.
Inspect condition of furniture for tears, rips, and stains and report damages.
Clean and maintain lights.
Post caution signs to limit traffic when necessary.
Contact other departments directly for urgent repairs.
Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Follow departmental policies and procedures.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down a ladder.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Perform other reasonable job duties as requested by Supervisors.
Support Front of House Team’s in maintaining cleanliness and condition of all Front of House areas, including but not limited to the Lobby, the Forecourt, the Fitness Centre and when required the banqueting spaces of the hotel.

Requirements

Previous experience working within a similar environment preferred.
Good level of English essential.
Eligible to work in the UK.

Skills

Strong Communication skills (verbal, listening, writing)
Attention to detail
Pro-active and reliable
Able to work alone and within a team

Location

London

Work Type

Full-time

Experience Level

Entry Level

Education Level

Good level of English

Salary/Compensations

Competitive salary package

Benefits

28 days holiday including bank holidays increasing to a maximum of 35 days
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance
Competitive car lease schemes
Access to major high street discounts
World-class international career opportunities within Marriott hotels tailored to your specific needs
Professional learning and development opportunities
Tuition aid
Access to world-class trainers
Access to world-leading management minds
Complimentary meals on duty
Flu vaccinations
Complimentary use of the Gym
Eye care vouchers
Cycle to work scheme
Creative workshops
Support volunteer programmes like Magic Breakfast
Community activities
Plant a tree
Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
Recognising personal milestones – new baby, wedding, birthdays and anniversaries
Retirement parties

About the Company

Experience 5-star service at the London Marriott Hotel Grosvenor Square, perfectly situated in the upscale Mayfair neighbourhood.
Our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities.
Enjoy steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay.
Unwind with a craft cocktail at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room.
Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel.
We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.
Begin your career journey with Marriott. Your 5-star experience awaits.
Marriott Hotels strive to elevate the hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.