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About the Role
Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership. Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities. Use service performance data to set the strategic direction for each partnership and independently lead multi-year contract renewals and service expansions.
Responsibilities
- Serve as the primary point of contact for executive city and agency leadership.
- Act as a trusted advisor and consultant to partners at the most senior levels.
- Translate partner ideas and community needs into revenue opportunities.
- Drive decisions that shape service outcomes.
- Build and steward deep, long-term relationships with partners.
- Act as a strategic peer to senior leadership.
- Spot opportunities for service growth and revenue generation.
- Use service performance data to set the strategic direction for each partnership.
- Ensure decisions on quality, efficiency, and growth are grounded in evidence.
- Independently lead multi-year and highly complex contract renewals and service expansions.
- Navigate high-stakes negotiations with executive stakeholders to increase year-on-year revenue.
- Champion new products and capabilities internally.
- Influence Via's roadmap.
- Advocate for partners to facilitate the expansion of each partner's service size and scope.
Requirements
- 10+ years of relevant work experience in a client-facing role.
- Track record of owning and growing strategic accounts independently at the most senior levels.
- Fluency in French and English is required for frequent client interaction.
- Quantitatively inclined and data savvy.
- Ability to use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally.
- Entrepreneurial relationship builder.
- Ability to bring clarity and confidence to highly complex, politically sensitive situations.
- Reliable, motivated self-starter.
- Natural leader.
Skills
- Client-facing
- Account management
- Relationship building
- Negotiation
- Data analysis
- Strategic planning
- Communication
- Leadership
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $160,000-$200,000 CAD
Benefits
- Comprehensive health, dental, and vision coverage with 100% company-paid premiums.
- Group RRSP & DPSP with a company match.
- Standard and extended job-protected parental leave options.
- Company-paid health benefits fully maintained during parental leave.
- Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks).
- 20 days of paid time off (PTO) annually.
- Paid provincial statutory holidays.
About the Company
- Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education.
- Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
- With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
Equal Opportunity
- Via is an equal opportunity employer.