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About the Role
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering exceptional service. We are looking for a Customer Service Representative who is a team player and thrives in a fast-paced environment. You will have the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
Responsibilities
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet targets.
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- Ability to work in a fast-paced environment, efficiently and effectively to meet quality, service, and performance goals. Supporting colleagues across all roles within operations to create a smooth customer experience.
- Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
- Ensures rentable standard is met and any additional damage documented on return.
- Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Requirements
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- Willing to work on a shift rota basis, 7 days per week and be flexible.
Skills
- Customer service
- Sales
- Retail
- Communication
Work Type
- Full-time
Salary/Compensations
- Uncapped commission
Benefits
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
About the Company
- The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly.
- We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- At Hertz, we champion and celebrate a culture of diversity and inclusion.
- We take affirmative steps to promote employment and advancement opportunities.
- The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
- Individuals are encouraged to apply for positions because of the characteristics that make them unique.