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About the Role
As a Technical Compliance Specialist, you will play a key role in ensuring our systems and platforms meet the technical standards required across multiple regulated markets. You will develop expertise in regulatory technical requirements, manage end-to-end technical incidents, and act as an escalation point for all technical compliance matters. Your work will help safeguard the integrity, stability, and regulatory readiness of our technical environment.
Responsibilities
- Develop and maintain a solid knowledge of technical requirements to comply with online gambling legislation and regulations for multiple markets.
- Execute end-to-end incident management including assessment, resolution, reporting, and ongoing monitoring.
- Act as an escalation point for all technical compliance matters, providing clear, practical advice to the business.
- Provide compliant options to internal and external stakeholders on how to resolve technical incidents.
- Maintain an accurate technical incident register.
- Provide technical incident reporting which clearly outlines the cause, effect, and resolution.
- Support operational teams to maintain compliant, stable, and effective technical functionality.
Requirements
- Clear, confident communication (written and verbal), and the ability to break down complex ideas.
- Collaborative mindset, working smoothly with cross-functional teams to hit shared goals.
- Strong organizational skills and the ability to manage multiple projects without dropping the ball.
- Exceptional attention to detail and a commitment to high-quality work.
- Adaptability – stay sharp, productive, and positive in fast-moving environments.
- Proven experience working in a dynamic team, with complex casework.
- Strong understanding of remote regulatory requirements in various jurisdictions, ensuring adherence to legal standards.
- Expertise in managing multiple tasks simultaneously, with a track record of delivering on time and within scope.
- Self-motivated approach, with the ability to work autonomously and take ownership of tasks.
- Curious, problem-solving mindset and the confidence to ask the right questions.
Skills
- In-depth knowledge of sports betting markets, including odds calculation, betting types, and market trends.
- Previous experience in the online or land-based gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
- Experience using back-office systems to review, investigate, and support technical compliance queries.
- Strong Excel skills to manage, analyse, and present technical compliance data clearly.
- Experience analysing data to identify trends, risks, and opportunities for improvement.
- Basic coding knowledge to support technical investigations and process improvements.
- Experience working in a technical or incident management role within the online gaming industry.
Benefits
- Supergrowth learning and development programmes.
- Performance tool for meaningful feedback and development support.
- Employee Assistance Programme for resources for you and your family.
- Private Health Care
- Life Insurance
- Income Protection
About the Company
- Super Group is the NYSE-listed digital gaming company behind leading Sports and iGaming brands, including Betway and Jackpot City.
- We are a powerhouse built on decades of expertise, aiming to give our customers a superclass entertainment experience.